Abbas Ali

Experience

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  Quaid-e-Azam International Hospital

  Oct 2016 - Jan 2020

  System Support Officer

  • Managed Office 365 Administration , SharePoint, MS Teams, Microsoft Exchange Online in Azure .• Manage Hybrid Active Directory, Group Policy.• Managed Azure storage accounts using blob storage, managed disks, and Azure File storage.• Configure and Manage backups using Veeam.• Manage Kaspersky Security Center and Solarwind (NPM) .• Configure and Manage VMWare VCenter / ESXI , Hyper-V.• Configure and troubleshoot wireless access points, scanners, printers, and Monitoring software.• Work with different departments on all levels to maintain and troubleshoot steps for network and hardware issues.• Utilized service center ticketing system to initiate remote support.• HMIS Application Support. Show less

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  Ufone 4G | Infotech

  Apr 2020 - Apr 2021

  Resident Engineer

  • HP Service Manager ticket management for Contact Center issues, Accounts, Roles, Rights, and end user query resolution with urgent escalation to appropriate teams and close coordination with IT operations teams and third-party vendors.• Installation, configuration, and troubleshooting of hardware devices, software applications, and operating systems, offering guidance and solutions to resolve technical difficulties.• Manage Cisco UCCE Active Directory for Contact Center users with assignment of required roles.• Monitor calls from Speechlog and give daily,weekly and monthly reports w-r-t skill group and DN to line manager .• Configure DN (Device Name ) for Cisco Finesse Ip Telephony.• Managed Office 365 Administration , SharePoint, MS Teams, Microsoft Exchange Online in Azure .• Monitor and manage FTP accounts/Server and data .• Proficient in administering file server permissions ,managing storage quotas on file servers and granting appropriate access rights to users, ensuring data security and confidentiality. Show less

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  Ufone 4G

  Apr 2021 - Apr 2023

  Senior Executive Technology Operations

  • Lead and coordinate the activities of the helpdesk support team, setting priorities, proper categorization , ticket ownership and ensuring efficient and effective use of resources to meet service level agreements (SLAs).• Setup new tenant, domain, Hybrid AD deployments and Azure Administration.• Manage Office 365 Administration, Microsoft Exchange Online, Migrations of users & Groups,MS Teams Administration, SharePoint, Power BI, OneDrive in Azure.• Level One and Two support for installation, configuration, and troubleshooting of hardware devices, software applications, and operating systems, offering guidance and solutions to resolve technical difficulties.• Managed regular updates and distribution of endpoint tools (antivirus, Intune, BitLocker) and operating system patches, ensuring workstation security and performance.• Proficient in administering file server permissions, managing storage quotas on file server and granting appropriate access rights to users, ensuring data security and confidentiality.• Efficiently deploy virtual machines in ESXI and ESXi on bare metal servers, adhering to prescribed configurations from Service Desk Tickets. Optimize storage allocation from the SAN and diligently monitor ESXi performance via VMware vCenter, ensuring reliable management and administration.• Configure and manage full and incremental backup using Veeam.• Automate day-to-day activities and tasks by utilizing Shell ,Bash scripts.• Configured and deployed Azure Automation Scripts for a multitude of applications utilizing the Azure Compute, App Services, Blobs, Resource Groups, Azure Data Factory, Azure SQL, and ARM Services and utilities focusing on Automation.• Configure and manage Azure AD, Cloud Migration, APP Services, SQL, VDI, Networking, Route Tables, Auto scaling, Analytics, Storage, Traffic Manager, Load Balancers, VPN, CDN. Show less