Gurvinder Singh

Experience

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  The Merchant Class

  May 2018 - Oct 2018

  Information Technology Sales Consultant

  Developing sound Knowledge base of the products and services being offered , update policies to ensure all sales in line with current offers. Building strong rapport with the client. Interacting with customers & completing customer sign up forms , admin tasks. Communicate any customer experience issues to manager for assurance and improvements being made in products. Working on Salesforce CRM applications Salesforce CRM applications to measure sales activity and sales performance for the reflection of sales activity. Actively generate new residential and commercial sales in accordance with TMC's training and direction. Show less

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  Inland Revenue NZ

  Nov 2018 - Sept 2020

  >Delivering end to end services to improve customer experience and long-term compliance and excel IR's customer-centric , intelligence-led culture. >Precise understanding about Current ITIL Framework ITIL Framework implemented in Service Management. >Hands on exposure in Deploying and Troubleshooting Microsoft Office 365 Hands on exposure in Deploying and Troubleshooting Microsoft Office 365 applications such as Outlook, Skype, Share-point, Teams.> Managing Users in Azure Active directory Azure Active directory- Group access , User admin and Multi factor Authentication. >Worked closely with Desktop team to report the faults in Windows Worked closely with Desktop team to report the faults in Windows 10 environment and engaging with Incident team to mitigate them. >Working on Service-Now ITSM tool for lodging the issues , interactions , reports Service-Now ITSM tool for lodging the issues , interactions , reports and incidents and triaging to Level-2 i.e Workplace Technology Team. and incidents and triaging to Level-2 i.e Workplace Technology Team. >Working with Service Management team for enhancing the Enterprise Service desk applications. >Providing basic end user hardware support for Laptops , Tablet and Surface pros. Managing Spark and Deloitte portfolios to make sure IR business is running smooth with good network flow. >Engaging with MIM ( Major Incident Management) team MIM ( Major Incident Management) team closely to keep the priorities of the incidents accurate and generating Service Alerts for P1 or P2 generating Service Alerts for P1 or P2. >Analysing the health of IRD designed putty manager i.e. OLACS for working on Online applications. >Managing the SCRUM for the team to get accurate facts about the service desk performance ratio. >Acting as a first point of contact for Major incident response team and to adhere with the policies in order to meet the SLA's. Show less

  • ICT-Service Desk Analyst

    Jan 2019 - Sept 2020

  • Customer Service Officer

    Nov 2018 - Jan 2019
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  Te Awakairangi Health Network

  Sept 2020 - Apr 2021

  Help Desk Support Analyst
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  Ministry of Health New Zealand

  Apr 2021 - Dec 2021

  Service Desk Analyst
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  EY

  Dec 2021 - Jan 2023

  Consultant
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  Kiwibank

  Jan 2023 - now

  Application Specialist

  Santa came up with a beautiful role and I could not resist it.