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Takis Papakostas

Takis Papakostas

IT Technician

Followers of Takis Papakostas553 followers
location of Takis PapakostasIrakleio, Attiki, Greece

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  • Timeline

  • About me

    End Users IT Services Manager at Eurobank

  • Education

    • Online Computer Services

      1993 - 1995
      Computer/Information Technology Administration and Management

      Activities and Societies: IBM AS400 Programming studies IBM AS400 Programming studies

  • Experience

    • Informer SA

      Apr 1997 - Jul 1998
      IT Technician

      Field Technician

    • Microquest SA

      Jul 1998 - Dec 2000
      IT Support Technician

      Outsourcing IT Support Technician on Eurobank S.A project

    • Eurobank

      Jan 2001 - now

      Responsible to oversee key IT functions that enables the delivery of high quality services to end users and to ensure Request Fulfillment and Service Support processes are in place to meet business needs. Incident Management Acting Team Leader until 2014Service Desk Team Leader responsible for all 1st Level Supporting Functions. IT Technician and Dispatcher for Vendors Tickets until 2004.Senior IT Technician until 2007.Acting Supervisor and IT Administrator until 2012

      • End Users IT Services Manager

        Dec 2016 - now

      • Service Desk Team Lead

        Jan 2013 - Nov 2016

      • IT Administrator

        Jan 2001 - Dec 2012

  • Licenses & Certifications

    • The New Rules of Work

      LinkedIn
      May 2021
      View certificate certificate

    • PMI Project Planning and Control - TSE001 - 31 PDU's

      Total Systems Education Ltd.
      Feb 2012

    • ITIL Foundation 2011 Certificate

      AXELOS Global Best Practice
      Jan 2015

    • Harvard Manage Mentor

      Harvard Business Publishing
      Feb 2015

    • ISO 20000 Certificate

      APMG International
      Feb 2013

    • Harvard Business Publishing ''Stepping Up to Management 1''

      Harvard Business Publishing
      Dec 2010