Ripan Padema

Experience

• 

  PT. Cityku Creative Media

  Nov 2006 - Apr 2007

  IT Administrator and Web Programmer
• 

  PT. Datacomm Diangraha

  Jun 2008 - now

  1. Formulate and manage Customer, Vendor (UC) and Internal (OLA) SLA structures2. Negotiate, agree, and manage OLA with internal IT providers3. Negotiate, approve, and manage service levels from third party suppliers (UC)4. Negotiate and agree to the Service Level Requirements for new services with IT providers.5. Analyze and review service performance for SLA, OLA and UC6. Regularly submit reports regarding service performance and achievements to vendors.7. Conduct an annual review of the entire Service Level process and change it if necessary8. Complete the service maintenance report authorized by the customer signature.9. Grow good working relationships with customers.10. Coordination with the Project Manager to submit projects from implementation to maintenance.11. Coordination with Incidents / Changes / Operations Assistant Managers for delivery services and reporting of work or complaints from customers.12. Participate in the process of negotiating prices for services with customers.13. Negotiate, agree, and manage SLAs with Customers14. Negotiate and agree to the Service Level Requirements for new Services with Customers15. Analyze and review service performance for SLAs per customer16. Regularly submit reports regarding the performance and achievements of services to Customers17. Take all necessary actions to improve the level of service that goes to the customer18. Conduct an annual review of the entire process to meet the Service Level and make changes if necessary Show less Maintenance and Implement NMS Product:@TELKOM : - 5620SAM (Alcatel Lucent NMS for Metro-E)@TELKOMSEL - Infovista - SBR Juniper (Steel-Belted Radius) @XL : - Infovista - 5620SAM (Alcatel Lucent NMS for Metro-E) - FTMS (Force10 Management System) - EPICenter (Extreme Network Management System) - SBR Juniper (Steel-Belted Radius)@Indosat : - 5620SAM (Alcatel Lucent NMS for Metro-E) Show less

  • Service Manager

    Sept 2013 - now

  • Assistant Service Manager

    Jul 2013 - Sept 2013

  • Maintenance Team Leader and Technical Escalation Engineer, System Dept.

    Mar 2012 - Jun 2013

  • OSS Team Leader, Managed Service Dept

    May 2011 - Feb 2012

  • OSS Engineer Engineer, Managed Service Dept

    Jun 2008 - Apr 2011