Dwayne Carter

Experience

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  Sumitomo Mitsui Banking Corporation

  Jan 1996 - Jan 1998

  Systems Manager

  Sumitomo, one of the largest financial institutions in the world and ranks #2 among Japanese banks.; Oversaw the migration and redesign of an IBM LAN network to a Novell 4.11/Windows NT 4.0/Win95 environment at branch located in the Sears Tower. Served as Project Manager and Disaster Recovery Officer. Installed and configured Lotus Notes server as well as client configuration. Performed Y2K testing and evaluation.* Integrated real-time financial data systems from Telerate to Bloomberg, which provided a significant financial savings for the branch.* Drafted the design for server room disaster recovery, which was adopted as a model for all banks in the U.S. Zobrazit méně

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  UBS

  Jan 1998 - Jan 2000

  Technical Support Manager

  Managed the 24 / 7 operation of a global helpdesk located on the Chicago Board of Trade floor. Hired, trained, and supervised technical staff of 18 Call Managers responsible for supporting a client base of more than 1,300 users. Handled urgent client issues and concerns in a prompt and efficient manner. Tested and evaluated software and hardware regionally and internationally as well as oversaw Y2K testing. * Developed a “Mobile Helpdesk” through use of new technology (Nextel phones) to support users at remote sites. Zobrazit méně

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  American Express

  Jan 2000 - Jan 2003

  Technical Project Manager

  AMEX, specializing in credit card and corporate finance.; Supervised IT teams in the installation and decommissioning of Web server environment. Ensured that all projects were completed per project specifications and industry standards. Served as single point of contact for status of project. * Played instrumental role in decommissioning of the Phoenix site’s FSI Web server environment.

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  DeMars and Associates

  Jan 2003 - Jan 2006

  Project Manager

  [DeMars is a leading alternative dispute resolution consulting firm and is managed by the most reputable experts in the business.]Organized and assisted independent mediators with disputes between Ford and their vehicle owners. Hosted weekly meetings for the Dispute Settlement Board. Reviewed all case files, tech reports, and customer feedback. * Helped identify a fleet-wide defect in the Ford F-150 brake system; once confirmed by Ford, a fleet-wide recall was issued to consumers. Zobrazit méně

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  TIWAMA Communications, Inc

  Jan 2006 - Jan 2012

  Technical Project Manager / Senior Programmer / Systems Designer

  TIWAMA provides ultra-high speed bandwidth and custom-managed data services to businesses and consumers throughout the Chicago area. Services provided include Cloud services, Web Hosting, Managed Hosting, Colocation, IP Voice, and NOC Login.; Lead IT Systems Team in all phases of network infrastructure installation and design projects. Manage daily business operations, including sales, marketing, and customer service. Supervise project crews of up to 25 technicians. Conduct onsite inspections, draft proposals, and oversee work of wiring crews in the field. Responsible for network server room designs and development. Work collaboratively with engineers in installing and testing servers and infrastructure. * Implemented the “Mobile Helpdesk” through use of a series of IPads deployed in the field to improve operational efficiency and maximize company’s resources.* Maintained steady volume of work / IT projects and majority of staff, despite downturn in economy. Zobrazit méně

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  Arizona Department of Economic Security / DTS

  Jan 2012 - Jan 2015

  Senior Infrastructure Project Manager / Problem Manager / Portfolio Manager

  Senior Infrastructure Project Manager assigned to the Hardware Integration Department. Responsible for leading Team Leaders through the migration of legacy to new, enterprise level systems. Currently working on the relocation of the DES Data Center (Data Center Co-location), and the implementation of the Affordable Care Act (ACA).Instrumental in providing a new PMO-type structure within the DTS group. Implementing Change Management processes to assist DCSO Administrator in shifting technical staff towards a controlled, process driven environment. Assists CIO and all management in special projects and time saving techniques. Capable of handling multiple and complex problems and tasks. Provide vision and scope to new and existing staff members. Works collaboratively with engineers in installing and testing complex hardware and software. • Currently Sr. Infrastructure Project Manager tasked with the relocation of the Arizona Department of Economic Security's Data Center, to a new, Co-location Data Center.• Took the lead in establishing an MDM test project, which when completed, will encompass all of DES.• Maintains a primary role in promoting, motivating and establishing new guidelines and processes for DTS.• Continues to take the initiative and team leader roles on multiple projects and tasks. Zobrazit méně

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  Wells Fargo

  Jan 2015 - Jan 2017

  Senior Technical Project Manager

  Wells Fargo Cyber Threat Management Technology ProgramWells Fargo Wholesale Technology Services / Global Treasury Solutions ProgramCurrently working within a project portfolio that includes management of efforts for Mobile Software, Fraud Prevention, Cyber Security and Token Authentication.Current project skillset(s):• Secure Card / Tokenization Security technology• Familiar with PMUWS, STAMP & CREST• Ability to work 100% Remote and support remote project team members.• Working with various business and technical groups across various time zones.Senior Technical Project Manager with significant experience as liaison and coordinator. Supports the Security and Mobile Unit Install team in new and enhanced product rollouts from beginning to end. Able to work across the enterprise with a variety of departments, teams, and customers to achieve mutual goals and objectives in a timely manner. Recognized as a resourceful professional with strong analytical, leadership and interpersonal skills with particular ability in building cross-functional relationships.•Coordinates daily activities with remote support teams (U.S. and Foreign Team members).•Conducts daily Scrum/Post Scrum meetings and follow up tasks.•Consults and provides influential leadership to project managers and project teams towards successful implementation planning, solution preparation, delivery to the field, and measurement of initiatives that are the most highly complex and strategic in nature. •Provides matrix leadership to cross-functional teams to accomplish project tasks and goals. •Evaluates current business environment to determining the most effective implementation strategy.•Ensures appropriate impact to normal business operations. •Collaborates with project managers and/or departmental SMEs to define projects /goals, design the appropriate change focused communications and identify the learning business process model and/or timing/bundling for implementations. Zobrazit méně

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  Arizona Department of Economic Security

  Jan 2017 - now

  Sr. Infrastructure Project Manager

  Senior Infrastructure Project Manager assigned to the Division of Technology Services. Responsible for leading technical team through the multiple, enterprise-level projects. Currently working on Citrix to VDI platform conversion, Exchange 2016 (0365) migration, Google Maps integration and Workspace One implementation.