Kim Stafford

Experience

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  Brooks Pharmacy

  Jan 2000 - Jan 2006

  Pharmacist in Charge
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  Rite Aid Pharmacy

  Jan 2007 - Jan 2008

  Pharmacist
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  CVS Health Specialty Pharmacy

  Sept 2008 - Jan 2011

  Pharmacist
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  CVS Health Specialty Pharmacy

  Sept 2011 - Nov 2012

  Pharmacist in Charge
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  CVS Specialty Mail Order Pharmacy

  Nov 2012 - Oct 2014

  Pharmacy Supervisor

  ♦ Managed 10 pharmacists and 10 pharmacy technicians and leads with involvement in all specialty medications and disease states including Hep C, MS, RA, Hemophilia, IVIG, Oncology, etc.♦ Delivered presentations on a variety of topics to internal/external organizations, including operational overviews to insurance partners and didactic presentations to staff on disease states and new medications.♦ Interviewed, hired, trained, and supervised staff, directing workflow for optimal team productivity. Monitored employee performance, conducted evaluations, and performed daily report analysis to optimize work functions.♦ Collaborated with staff to meet their educational needs on new/existing specialty medications, including their compliance with contractual obligations, REMS requirements and with JCAHO, federal and state laws and regulations.♦ Directed team on the dispensing of medication, counseling patients, resolving escalated customer complaints, preparing schedules, adhering to SOPs.♦ Streamlined work processes and workflow, which resulted in delivering superlative customer service.♦ Involved in auditing process with pharmaceutical, insurance companies, and regulatory bodies including JCAHO to ensure pharmacy compliance.♦ Involved in pharmacy student preceptorship program with MCPHS. Initiated partnership with University of Rhode Island College of Pharmacy. Show less

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  CVS Health

  Oct 2014 - Jun 2016

  Supervisor, Clinical Services

  ♦ Directed 19 pharmacists’ work in Medicare Part D Coverage Determination Department focused on quality and compliance within CMS regulations. Researched and resolved client issues to ensure successful outcomes.♦ Conducted coverage determination operating calls and meetings to streamline team action plans.♦ Evaluated staff training needs on current processes and new implementations, managing staff development and promotions.♦ Focus on process improvements of operational standards, resolving issues, and cross-departmental collaboration.♦ Sharpened proficiency in data extrapolation and analysis to improve team performance. Show less

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  CVS Health

  Oct 2016 - May 2017

  Adoption Lead IVR/Digital Specialty Operations

  ♦Liaison between specialty operations and project management teams for integration and adoption of process improvements and digital enhancements.♦Directly supported Specialty Pharmacy operations to incorporate acceptance, integration, and optimal success of new digital programs and program improvements.♦Identified and recommended optimization of digital adoption for specialty operations through specific adoption tactics.

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  Genoa Healthcare

  Jun 2017 - Aug 2018

  Pharmacy Site Manager

  ♦Collaborated with behavioral health partners to provide high quality integrated care utilizing a variety of multi-dose packaging for adults with serious mental illness, addiction treatment, and others with complex, chronic health conditions.♦Led completion of new Pharmacy opening partnering with large behavioral health agency which included tailoring packaging, distribution, work flow and process in order to meet unique needs of agency and healthcare providers with goal of providing successful patient outcomes. Show less

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  CVS Health

  Aug 2018 - Jun 2020

  Pharmacist Consultant

  ♦Collaborate across enterprise for resolution of pharmacy customer complaints for best outcomes and decrease overall risk for company.♦Cross functional work with Legal, Compliance, Patient Safety, Media, and Field Leadership to identify potential risks for patients by effectively collaborating with appropriate business units to mitigate risk and improve patient outcomes which include high touch opioid involvement and remediation.♦Assess, develop, and implement Patient Safety initiatives assisting retail pharmacists with clinical guidance and support for difficult dosing populations and complex medications. Show less

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  Shields Health Solutions

  Jun 2020 - May 2023

  • Regional Manager of Specialty Pharmacy Operations

    Feb 2022 - May 2023

  • Clinical Manager-Patient Services

    Jun 2020 - Feb 2022
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  Walgreens

  Jun 2023 - now

  Registered Pharmacist