Friedrich P.

Experience

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  World Vision

  Jan 2015 - Jan 2018

  Finance Assistant

  World Vision InternationalPosition: Finance AssistantTask: Bank ReconciliationHandled Office: Niger, Mauritania, and Swaziland• Reconcile bank accounts on behalf of national offices using the automated procedures of the Sun6 System Bank Reconciliation Manager utility.• Loading data in the system and managing the reconciliation of accounts.• Extracting all reconciling items using the PMQA template.• Analyzing and monitoring bank reconciling items.Task: Cost AllocationHandled Office: Bangladesh, Uganda, and Malawi• Perform Ledger import and validation.• Properly allocate funds/expenses to the cost center (National Office).VisionFund InternationalPosition: Social Performance AssistantTask: Social PerformanceHandled Region: Latin America, Middle East & Eastern Europe, Asia, and North & South Africa• Develop Excel templates.• Prepare Global & Regional Trend reports.• Prepare Children Impacted Report.• Prepare and update Social Performance Status Reports. Show less

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  Beyond Borders Solutions Provider Inc.

  Dec 2018 - Oct 2020

  Business Development Manager

  • Identify potential clients and the decision-makers within the client organization.• Developing growth strategies and plans.• Managing and retaining relationships with existing clients• Having an in-depth knowledge of business products.• Writing business proposals• Negotiating with stakeholders• Identifying and mapping business strengths and customer needs• Researching business opportunities and viable income streams• Following industry trends locally.• Drafting and reviewing contracts• Reporting on successes and areas needing improvements• Participate in pricing the service. Show less

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  Agribusiness Rural Bank, Inc.

  Oct 2020 - Feb 2022

  Remedial and ROPA Sales Head

  • Develops and administers remedial programs.• Designs and implements processes to improve remedial.• Implementation of Remedial Measures• Ensure that necessary remedial actions (i.e., sending of notices, sending of demand letters, filing of cases) on sour accounts are undertaken.• 100% evaluation of accounts to be foreclosed.• Shall check the veracity of classified past due accounts (31 days past due and up) and endorse to DKAS Updaters for proper monitoring and timely application of necessary remedial measures.• Responsible for giving target reduction on Past Due Level to DKAS Updaters and FR-Updaters• Consolidation of reports and submit the same to Product Head.• Represent the BANK in filing legal cases for collecting sum money from delinquent borrowers.• Provides clear direction and general guidelines to the department in formulating essential policies and procedures and must ensure these steps are translated into action.• Make sure the attainment of the Desired Motorcycle Profile for 31 DPD and above.a. 31 to 60 DPD - 2%b. 61 to 90 DPD - 1%c. 91 DPD Above - 0%• Management of Acquired Assets (ROPA MC)• Ensure that MC ROPA foreclosures are properly safe kept in designated warehouses • Approve pricing and Ropa Disposal Proposal• Implementation of ROPA Disposal Programs (i.e., Caravan Sales, Bundling, Lot Sales, etc.)• ROPA Sold within 90 days from repossession at most 30% Loss on sale. Show less

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  Fundline Finance Corporation

  Feb 2022 - Jul 2022

  Regional Manager

  • Oversee the operation of branches within the region• Ensure the achievement of regional targets and goals (Sales and Collection)• Develop guidelines and monitors the implementation of programs in maximizing all resources entrusted by the organization.• Effectively manages and develops all regional personnel by the given approved plantilla.• Prepares the departmental plans, budgets, and workforce requirements every fiscal period. Consolidates and submits weekly, monthly, and budgetary reports to the VPO• To work with VPO, internal team, and marketing staff to increase sales opportunities and maximize revenue for the organization. To achieve such, one needs to find/scout potential new customers, convert them into clients, and continue to grow the business in the future.• Attend industry functions, such as association events and conferences, and analyze feedback and information on market and creative trends. Identify opportunities for campaigns, services, and distribution channels that will lead to increased sales.• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. Show less

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  Fort Rolins Collection Agency, Inc.

  Jan 2023 - May 2023

  Operations Manager

  • To achieve the performance level set by the principal clients and the business growth established by the company.• Conduct training and introduce new collection strategies for higher productivity performance.• To scout new principal clients that would contribute to the business growth.• To ensure that day-to-day operations of the call center section, housing foreclosure section, and field operations are well-planned, well-managed, and well-coordinated based on the standards set forth by the principal clients and the company.• To create, formulate, prepare, and recommend new operations policies; to evaluate existing policies and procedures to help improve, increase, and augment the performances of all operating units such as call center, housing foreclosure, and field operations.• To create, prepare and recommend control measures, conduct operational audits and periodic performance appraisals to assess the performance of all operations personnel.• To conduct periodic business reviews with the management to assess the performance of all principal clients.• To ensure proper distribution of accounts among call center agents, achieving the required PTPs, and PTVS and converting them to resolutions. Adherence to the standards set for housing foreclosure from filing charges to annotation process and completed the needed field visitation and productivity.• To prepare monthly reports on each section/department's productivity output and recommend further measures, strategies, and plans to increase production output.• To perform particular tasks that may be assigned from time to time or as the need arises. Show less

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  Telan Hipe Flores Telan & Associates

  Aug 2023 - Dec 2023

  Operations Manager

  Operational Leadership:• Lead, mentor, and motivate a team of collection agents to achieve performance targets and deliver outstanding results.• Develop and implement operational strategies to optimize collections processes and enhance productivity.Compliance and Quality Assurance:• Ensure compliance with industry regulations, company policies, and legal requirements.• Conduct regular audits and quality checks to maintain high service standards and adherence to protocols.Client Relationship Management:• Build and maintain strong relationships with clients, understanding their needs and ensuring prompt resolution of issues.• Collaborate with clients to develop customized collection strategies and reports.Performance Analysis and Reporting:• Analyze performance metrics, trends, and data to identify areas for improvement and implement corrective actions.• Prepare comprehensive reports for clients and senior management, showcasing collection achievements and strategies.Process Improvement:• Continuously assess operational processes and recommend improvements to enhance efficiency and effectiveness.• Implement best practices and innovative solutions to streamline workflows and optimize resource utilization.Team Development:• Provide training, coaching, and ongoing development opportunities to team members to enhance their skills and capabilities.• Foster a positive and collaborative work environment, promoting teamwork and professional growth. Show less

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  McGrath & Arthur® group (MCGA® group)

  Jan 2024 - Mar 2025

  Country Debt Collections Manager

  Operational Leadership:• Lead, mentor, and motivate a team of collection agents to achieve performance targets and deliver outstanding results.• Develop and implement operational strategies to optimize collections processes and enhance productivity.Compliance and Quality Assurance:• Ensure compliance with industry regulations, company policies, and legal requirements.• Conduct regular audits and quality checks to maintain high service standards and adherence to protocols.Client Relationship Management:• Build and maintain strong relationships with clients, understanding their needs and ensuring prompt resolution of issues.• Collaborate with clients to develop customized collection strategies and reports.Performance Analysis and Reporting:• Analyze performance metrics, trends, and data to identify areas for improvement and implement corrective actions.• Prepare comprehensive reports for clients and senior management, showcasing collection achievements and strategies.Process Improvement:• Continuously assess operational processes and recommend improvements to enhance efficiency and effectiveness.• Implement best practices and innovative solutions to streamline workflows and optimize resource utilization.Team Development:• Provide training, coaching, and ongoing development opportunities to team members to enhance their skills and capabilities.• Foster a positive and collaborative work environment, promoting teamwork and professional growth. Show less