Ranuka Dharmasiri

Experience

• 

  Innodata Isogen Lanka (Pvt) Ltd

  May 2011 - Apr 2012

  Customer Service Agent
• 

  DFCC Vardhana Bank PLC

  May 2012 - May 2013

  Trainee Banking Assistant
• 

  DFCC Bank PLC

  May 2013 - Jan 2022

  Achievements:A member of the Best System Implementation team of the Bank, for the years 2019 & 2021Implementation of Bank’s alerts systemImplementation of Bank’s CASA e-StatementsImplementation of Interactive Credit card e-StatementLaunching of Bank’s Interactive Chat botDeployment of Utility Payment machines in the Bank’s branch networkKey Responsibilities:Acts as the product owner of Banks Digital products such as Alert, e-statements, Utility Payment machines & Chat bot.Overall Coordination and management of projects(Product launches).Liaise with internal teams in implementing products and features.Liaise with Legal teams in obtaining approvals for agreements & NDAs. New ideas and implementation for all the Digital channels of the bank.Preparation of product and system specification document for all product launches.User Acceptance Testing for all product launches & Preparation of ROIs.Assist in implementing and servicing features across all channels products (Online Banking, DFCC Virtual Wallet, ATM, e-Statements, Alerts etc).Develop procedure manuals, User Guides for all Product launches.Preparation of performance dashboards & MIs of Digital products Show less

  • Executive - Digital Banking

    Aug 2019 - Jan 2022

  • Junior Executive - Payments and Digital Channels

    Aug 2017 - Aug 2019

  • Senior Banking Assistant - Alternate Channels and Payment Cash Management

    Oct 2015 - Jul 2017

  • Banking Assistant

    May 2013 - Sept 2015
• 

  MOQdigital - A Brennan company

  Jan 2022 - Nov 2022

  Service Transition Coordinator

  Transition Coordination• Prepares Runsheet, Risks Actions Issues Dependencies And Decisions registers and Confluence transition page and ensures they are up to date • Identifies and escalates risks • Validates Acceptance Criteria for each transition ensuring deliverables are: • Allocates ITSM tasks to appropriate technical resources • Responsible for facilitating the delivery of small transitions (client exits, renewals and small projects) using established processes and templates including but not limited to: o Scoping and planning  prepares realistic plans and tracks activities against the transition runsheet.  Monitors timelines and resources used, and acts where these deviate from agreed expectations.  Ensures that own transitions are formally closed, subsequently reviewed and that lessons learned are recorded. o Stakeholder management; agrees transition approach with stakeholders, manages their involvement and prepares reports as appropriate. o Identifying and managing risks; identifies, assesses and manages risks to the success of the transition. o Managing acceptance criteria and quality gates; defines acceptance criteria for service transition and ensures quality outputs are fit for purpose and fit for use with "business-as-usual" services. o Coordinating the transfer of knowledge, ensures teams are adequately briefed and trained on processes, procedures and technology. o Cyclical Transition Tasks; ensures recurring cyclical transition tasks are scheduled and completed Knowledge Management • Facilitates updating and uploading Confluence client space for operational services • Prepares SharePoint staging area and temporary Teams Site for document collaboration • Prepares draft user access list for service owners • Facilitates the development of transition documents (Master Asset Register, Welcome document, Operations Manual, sign-off documents, etc.) • Coordinates knowledge transfer sessions and uploads recordings to Confluence Show less

• 

  Brennan

  Nov 2022 - now

  Transition Coordination• Prepares Runsheet, Risks Actions Issues Dependencies And Decisions registers and Confluence transition page and ensures they are up to date • Identifies and escalates risks • Validates Acceptance Criteria for each transition ensuring deliverables are: • Allocates ITSM tasks to appropriate technical resources • Responsible for facilitating the delivery of small transitions (client exits, renewals and small projects) using established processes and templates including but not limited to: o Scoping and planning  prepares realistic plans and tracks activities against the transition runsheet.  Monitors timelines and resources used, and acts where these deviate from agreed expectations.  Ensures that own transitions are formally closed, subsequently reviewed and that lessons learned are recorded. o Stakeholder management; agrees transition approach with stakeholders, manages their involvement and prepares reports as appropriate. o Identifying and managing risks; identifies, assesses and manages risks to the success of the transition. o Managing acceptance criteria and quality gates; defines acceptance criteria for service transition and ensures quality outputs are fit for purpose and fit for use with "business-as-usual" services. o Coordinating the transfer of knowledge, ensures teams are adequately briefed and trained on processes, procedures and technology. o Cyclical Transition Tasks; ensures recurring cyclical transition tasks are scheduled and completed Knowledge Management • Facilitates updating and uploading Confluence client space for operational services • Prepares SharePoint staging area and temporary Teams Site for document collaboration • Prepares draft user access list for service owners • Facilitates the development of transition documents (Master Asset Register, Welcome document, Operations Manual, sign-off documents, etc.) • Coordinates knowledge transfer sessions and uploads recordings to Confluence Show less

  • Transition Manager

    Dec 2024 - now

  • Associate Transition Manager

    Jul 2023 - Jan 2025

  • Service Transition Coordinator

    Nov 2022 - Aug 2023