Stacy Friscia

Experience

• 

  Barnes & Noble College

  Aug 2012 - Jun 2015

  Book Seller

  Assist customers in finding the textbooks they require for registered classes. Restock Pacific University merchandise. Complete shipments for online orders and returns, which includes moving objects up to 70lbs. Receive incoming orders and restock them appropriately. Operate the cash register and fulfill refunds. Organize the stock room and files. Organize items such as documentation or merchandise in order to make finding items easier for customers and fellow employees. Answer phones and greet customers, always being kind and helpful! Show less

• 

  Pacific University

  Jun 2014 - Aug 2014

  Summer Biology Research Intern

  Conduct research on the communication between ramets of Solanum dulcamara during an herbivore attack. Read scientific articles and meta-analyses on volatile communication in clonal plants. Collect samples of Solanum dulcamara from various locations around Washington County and Multnomah County and sprout new ramets in the Pacific University greenhouse. Care for plants in the greenhouse on a daily basis. Conduct research experiments to test my hypothesis. Collect data and run statistical analyses using computer programs such as Microsoft Excel and R. Write a research paper and create a poster presentation which I presented to peers at several conferences. Show less

• 

  Audubon Society of Portland

  Mar 2015 - Jul 2015

  Education Intern

  Lead School Tours around the Portland Audubon Campus. Teach school classes and fun courses about birds of prey, beautiful birds, and Oregon’s habitats. Assist the Education Department in preparing curriculum and activities. Supervise large groups of young kids ensuring safety and security. Collaborate with educators in teaching groups of young children about wildlife and conservation.

• 

  Pacific County

  Aug 2015 - Sept 2017

  Environmental Health Specialist

  Perform all tasks for the Food Safety Program of the Pacific County Department of Community Development (DCD). Interpret the Washington State Retail Food Code (WAC 245-215) to the public. Issue Washington State Food Worker Cards, Food Establishment Licenses, and Temporary Food Service Licenses. Perform routine health inspections of licensed food establishments and water recreational facilities. Write inspection reports, discuss violations with permit holders, and track violations using Excel and Accela Automation (a computer program for licensing). Enforce Washington State Food Code and Pacific County Policy, which involves giving violations during inspections, writing enforcement letters, holding hearings with permit holders, and posting Stop Work Orders on closing establishments. Investigate complaints concerning public health safety at retail food establishments. Work with other departments, such as Washington State DOH and WSDA, on foodborne illness investigations. Teach the monthly food handlers class and proctor the test to earn a Food Worker Card. Answer phone calls and talk with customers at the front counter of the DCD offices. Maintain the Pacific County Water Lab license and accreditation through the Washington State Department of Ecology. Run weekly tests and procedures in the Pacific County Water Lab, testing for Total Coliform presence and content. Assist Department of Ecology (DOE) in performing lab audits and submit appropriate documents to DOE for annual license renewal, which includes a detailed report. Update Pacific County Water Lab standard operating procedures and policies. Perform routine lab maintenance and order needed supplies. Perform School Facility Inspections, which aim to identify issues pertaining to environmental health and general public safety hazards. Train new Environmental Health Specialists. Show less

• 

  City of Hillsboro

  Feb 2018 - Aug 2018

  Planning Permit Systems Coordinator/Senior Planning Technician

  Subject Matter Expert (SME) for the permit tracking and reviewing software using in the Planning Department (Accela Automation and ProjectDox). Assist in testing of software during updates and patches. Use Microsoft Excel to format pivot tables, charts and and graphs for weekly, monthly, quarterly, and annual reports. Use SharePoint to report software issues and desired enhancements to the Internal Services Department. Assist residents by answering the phone and tending the front counter of the Planning Department. Assist external software users with issues and questions. Coordinate pre-application meetings across several departments for potential customers using Microsoft Outlook. Training staff members on software features and assisting staff with user errors. Create learning documents for users of ProjectDox software. Use Hmaps (the City of Hillsboro's internal map program) to view information such as zoning and comprehensive plan designations, violations, significant natural resource overlays, and planned unit developments for each tax lot within the city. Fulfill public records requests and write zoning verification letters for City customers. Accept land use applications and process payments from applicants. Referencethe Hillsboro Community Development Code to find information such as design standards of a designated zone. Attend conferences and training events to improve my skills and understanding with a specified software. Helping in the implementation of the online payment portal for planning department customers by coordinating with other departments and testing for proper functionality. Skype setup coordination and testing. Facilitate staff meetings. Show less

• 

  Viewpoint

  Nov 2018 - Apr 2021

  As an Application Support Specialist, my responsibilities include: - Work within a team to handle Support Cases for the Viewpoint HFF Product. - Use Salesforce and Netsuite as case handling platforms. - Connect to databases using SQL Server Management Studio and use simple SQL quires to lookup information. - Provide support for the mobile application on Andriod and iOS devices. - Originally used Microsoft Office (Outlook, Excel, OneNote, Sharepoint), and transitioned to using GSuite (G Mail, Google Sheets, Google Sites, Google Drive) in June 2019. - Use Slack for internal communication. - Provided chat support to customers via Boldchat, then transitioned to Salesforce Chat in June of 2020. - Use Shoretel and 8X8 software to contact customers by phone. - Use Cisco WebEx meeting software to connect with customers over webcam and screen share. - Identify bugs in the software and write up Issues to report to the Product Development Team. - Writing Knowledge Base articles which cover tutorials, frequently asked questions, and directions on resolving Error Messages. - Use Developer Tools within a web browser to further investigate an error message or behavior. Show less I was on contract with Viewpoint through CampusPoint. My responsibilities as a Support Coordinator included:Take incoming calls and assist customers appropriately. - Use NetSuite to log new cases or research existing cases for Viewpoint customers. - Assist users of ClearView portal in signing in and navigating the website. - Use BoldChat to chat with customers through the ClearView portal. - Use Microsoft Outlook to monitor emails, both internally and externally. - Access data and protocols from SharePoint. - Use Skype to communicate internally and sufficiently transfer calls. - Perform miscellaneous tasks for managers and requests by support representatives. Show less

  • Application Support Specialist

    Apr 2019 - Apr 2021

  • Customer Service Representative

    Nov 2018 - Apr 2019
• 

  Varonis

  Apr 2021 - now

  Technical Support Engineer