Liane Roberts

Experience

• 

  Boston Pizza International Inc

  Aug 2013 - Sept 2019

  Server

  -Acquired strong time management skills by promptly delivering items to tables in a friendly manner-Maintained an excellent level of service during busy periods-Used ProTect training to deescalate situations and filled out incident reports as required

• 

  University of Alberta Residence Service

  Aug 2016 - May 2017

  Resident Assistant

  -Organized educational, and recreational programs for up to 400 residents -Enforced safety and residence policies by conducting rounds and dealing with conflicts -Mentored residents by answering any questions concerning university or residence life

• 

  Horowitz Events Centre

  Sept 2017 - Jan 2020

  • Day-to-day tasks included filing, invoicing, answering phone calls and email correspondence• Tracked and deposited weekly payments made for all bookings• Responsible for all Meeting Centre bookings, including catering, technical and scheduling requirements -Ensured a safe and enjoyable experience for clients and patrons including management of emergency situations -First point of contact for clients, ensuring client needs and expectations fully met -Assigned roles to employees working the event -Created documentation including accurate descriptions of incidents and tracking of financial transactions

  • Administrative Assistant

    Jan 2019 - Jan 2020

  • Venues Supervisor

    Sept 2017 - Dec 2019
• 

  ArborMetrics Solutions, LLC

  Oct 2020 - Jul 2022

  Administrator

  • Completing various tasks including reports, vehicle maintenance, tracking and enrolling employees in training, daily job briefings, spreadsheets, and audits for Fortis planners• Tracking and submitting expense reports for all employees• Prescreening potential employees through phone interviews • Compiling, tracking, and managing documentation for final brushing packages to be sent to Fortis crews, while ensuring client standards and deadlines are met• Developing documentation and work processes for new and expanding work • Performing electronic filing and logging on shared file systems and Smartsheet• Translating documents as needed for Quebec region• Providing immediate additional support for management team as need arises Show less

• 

  Añejo YYC

  Jul 2021 - Jul 2022

  Server

  • Using strong time management skills by promptly delivering items to tables in a friendly manner• Maintaining a clean dining area, following all Covid-19 restrictions and health requirements• Increasing knowledge in Tequila and other Agave spirits and using training to sell high end spirits• Using exceptional customer service skills to anticipate customers’ needs and ensure a positive dining experience

• 

  Spartan Controls

  Jul 2022 - now

  Document Coordinator

  Work closely with multiple project managers and Application Engineering to understand/maintain the document expectationsParticipate in the development and documentation of work processes and maintain Document Control standards and associated procedures for each assigned purchase orders/projects to ensure all customer document requirements are metManage and execute documentation requirements from quote to order completion.Compile, track and manage documentation to ensure smooth executionEnsure documentation requirements are fulfilled within customer deadlinesHandle internal and external customer enquiries directly or through appropriate Project Team member(s)Source and expedite documentation from multiple suppliersPrepare transmittals, coversheets, Manufacturers' Record Books, etc.Perform electronic filing and logging Show less