Troy McGarry

Experience

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  K-Mart

  Feb 2011 - Jan 2013

  Customer Service

  Whilst working at K-Mart I experienced the role of customer service as a replenishment staff, this role required me to be active on the stock floor ensuring shelves had up to date products and where not low on stock. During my time at K-Mart I underwent training to assist on register operations which involved handling money and ensuring customer values for products where up held with satisfaction as well as my normal roll as a replenishment staff

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  Warragul Regional College

  Jan 2013 - Dec 2013

  IT Technician Trainee

  I have worked extensively in Active Directory Services, Group Policy ( creating / modifying ), DNS, DHCP, DC Controllers, Microsoft Exhange and MS Office, SQL Server and Database, Hyper V, Photocopier and Printer knowledge and Server Hardware maintenance and setup including Windows 2008 R2 and Windows Server 2012, LAN/WLAN and WAPS setup. At my current job in a Senior School I assist in all 3 levels a of IT Help/ Service Desk varying upon the difficulty of the job and judging if it requires immediate attention. I am required to provide both Hardware and Software solutions to over 700+ students 50+ Staff as well as numerous Office Administration staff. This includes mobile devices such as Smart Phones and Apple/ Android products as well as simple fixes such as broken screens, keyboards, Hard Drives and the like I also have a basic knowledge of Mac OS and strong Windows Skills Show less

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  Kurnai College

  Jan 2014 - Apr 2023

  IT Technician / System Administrator

  - Provide IT Support for over 40 Staff and 600 students in all 3 level's of IT- Active Directory Management- Group Policy Management- Network/Systems Administration- Desktop Support ( Hardware and Software )- Server support and maintenence ( vMware ESXi and Hyper-V ) - Create and Maintain a Standard Operating Environment for fleet devices- Print System Management ( PaperCut NG/MF )- Email System Management ( Office365 )- Astute knowledge in "Compass" a product of JDLF International- Network Security- Provide support to staff using Edval Timetable solutions- Maintain a fleet of Desktop PC's along with Laptops ( over 2000 devices ) - BYOD Integration for all devices within College approved specifications- Apple Mac and iOS Platform support- College Wide setup of Microsoft System Center Configuration Manager ( SCCM )- Created and published updated College and satellite site websites using Drupal Core 7 and 8- Azure AD Management and Configuration Show less

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  Capgemini

  Apr 2023 - now

  Lead Consultant

  Working on the Department of Education (DE) account as a Level 2 Specialist in the EduSTAR Team