Harun Polat

Experience

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  Gloria Hotels & Resorts Turkey

  May 2005 - Jan 2008

  Server

  A La Carte Server - Prepared restaurant for dinner service. Filled side situation in preparation for dinner. Welcomed and greeted guests upon arrival. Took guests food and beverage orders. Changed linen, polished silverware and glasses. Set tables for breakfast serviceServer - Prepared restaurant for breakfast, lunch and dinner. Seated guest and took beverage orders. Informed guest about the buffets. Cleaning and reset of tables.Room Service Serve - Prepared and delivered room service food orders, picked up trays from in front of the rooms and villas. Show less

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  The Grand America Hotel

  Jan 2008 - May 2009

  Banquet Server

  Prepared restaurant and tables for breakfast, lunch and dinner. Ran appetizer, entree and desert to tables. Cleaning and reset of tables, and assisting servers.

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  Sheraton

  Mar 2009 - Sept 2009

  Server

  Room Service Server - Answered and took orders by phone. Prepared, delivered, and retrieved food trays.Server - Prepared restaurant for dinner. Took food and beverage orders, and tended tables. Performed side work, closing duties and key holder.Host - Staffed the host station, answered phones and took phone orders.Welcomed, greeted and seated guest.

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  The Little America Hotel

  Sept 2009 - Jul 2011

  Waiter

  Supervisor - May 2009 to July 2011 Promoted to supervisor over Cafe Shop, scheduled and directed a staff of 25. General inventory, oversaw inventory, and maintained a high level of excellence in service.Restaurant Server - November 2009 to July 2011 Welcomed guests, took food orders, and tended to standard bartender duties. Delivered and cleaned table setting, performed closing duties. Bartender - September 2009 to November 2009Cleaned and prepared the bar area, took and prepared guests drink orders, opened and closed the bar. Show less

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  Gloria Hotels & Resorts Turkey

  Jan 2013 - Mar 2014

  Waiter

  Escorted customers to their tables and ensured they were settled comfortably; offered beverages. Explained the preparation and cooking methods as well as ingredients of various menu items in either English or Turkish. Recieved orders from customers for food and beverages for transmittal to the kitchen. Ensured that there were adequate supplies of food, tableware, linens, and beverages at all times.

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  Rixos Hotels

  Apr 2014 - Mar 2015

  Rest. Captain

  Responsible for assisting restaurant manager in the supervision of whole food and beverage operation. Provided excellent guest satisfaction and increased productivity standards by utilizing available resources. Took corrective actions if necessary to ensure standards are maintained.

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  KAYA HOLDING INC.

  Apr 2015 - Apr 2017

  Villa Butler

  Privately received and welcomed guests upon entry to the villa. Performed butler duties, following closely with the traditions this highly regarded trade requires. Communicated and delegated tasks to other departments in order to enhance the experience. Arranged meal and drink service, as well as any special requests. Remained available 24/7 via company provided cell phone to ensure the guests received everything at their beck and call.

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  Maxx Royal Kemer

  Apr 2017 - Feb 2018

  Restaurant Supervisor

  Managed a staff of 16+ and coordinated their daily duties to prepare the restaurant for hotel guests. Observed and directed staff during the service to execute a smooth and pleasant experience and visited with the guests to ensure customer satisfaction. Simultaneously supervised the restaurant and the room service staff for special orders to be delivered by specific times to the guest’s rooms.

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  Mandarin Oriental Hotel Group

  Mar 2018 - May 2018

  Restaurant Supervisor

  Manage a staff of 15+ employees, assured all restaurant duties had been performed to the highest of standards. Responsible for POS transactions and the proper closing and cash handling at end of shift for all employees. Performed quality control of servers, greets restaurant guests at each table to assure the best service has been provided. Delegated the sections to be served by the wait staff each day.