Sanket Gedam

Experience

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  IIM Nagpur Toastmasters Club

  Oct 2022 - Aug 2024

  Executive Member

  During my two-year tenure at IIM Nagpur Toastmasters Club, I honed my communication, public speaking and leadership skills, culminating in a year-long role as Sergeant at Arms, where I facilitated club operations and fostered a supportive learning environment

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  ABIS Exports India Private Limited. IB Group

  Apr 2023 - May 2023

  Strategic Marketing Intern

  A part of the market research team analyzed consumer behavior, and utilized insights to enhance the visibility of physical stores by creating marketing campaigns using 4ps

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  Atlas Copco Group

  May 2024 - Nov 2024

  Customer Experience Specialist

  Customer Experience & EngagementCoordinated with global customer centers to monitor and oversee actions on customer feedback, ensuring alignment with engagement plans.Facilitated the implementation of programs and processes to enhance customer experience, leading to measurable improvements in satisfaction.Conducted internal audits to assess the understanding and effectiveness of tools and processes, sharing insights for continuous improvement.Operations & ReportingManaged the customer loyalty mailbox and performed routine checks to keep the survey system active, ensuring timely and accurate reporting.Prepared and distributed detailed reports to relevant divisions, enabling informed decision-making and targeted engagement strategies.Coordinated with suppliers to ensure smooth operation of customer experience tools, maintaining seamless functionality across all platforms. Show less