Makhosazana Ntlemeza

712 followers

Port Elizabeth, Eastern Cape, South Africa

Connect with Makhosazana Ntlemeza to Send Message

Connect

Connect with Makhosazana Ntlemeza to Send Message

Connect

Timeline
About me
Associate Manager at FNB South Africa
Education
- IKHALA FET COLLEGE
  1998 - 2000
  Business Management studies N6
  Activities and Societies: Student Reprentative Council
- Milpark Education - School of Financial Planning and Insurance
  2019 - 2020
  Post Graduate Diploma Banking and International Banking NQF8
- Nelson Mandela University Business School
  2018 - 2019
  Post Graduate Diploma Business Administration NQF8
  Activities and Societies: People, Finance, Mentoring and Coaching, Sales and Service.
- Nelson Mandela University Business School
  2015 - 2015
  ABP Business Administration and Management, General
- Milpark Education - School of Financial Planning and Insurance
  2009 - 2012
  Higher Diploma Banking and Financial Support Services
- School of Public Leadership at Stellenbosch University
  2008 - 2008
  NMDP Organizational Leadership
Experience
- FNB South Africa
  Sept 2006 - Jan 2014
  - Branch Manager
    Nov 2012 - Jan 2014
  - Sales and Service Manager
    Dec 2011 - Oct 2012
  - Relationship Manager
    Dec 2007 - Nov 2011
  - Realationship Analyst
    Sept 2006 - Nov 2007
- FNB Point of Presence
  Sept 2014 - Sept 2017
  Associate
- FNB Points of Presence
  Sept 2014 - now
  Role PurposeManage staff and Maximising branch revenues sales and customer satisfaction.Responsibility Achieve net profit growth for business;Achieve sustainable Balanced Scorecard Outputs and Standards for the Business ;Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service;Build and maintain strategic relationships with internal and external parties to support the sales strategy;Develop and implement a comprehensive sales and service plan to deliver on customer needs/ expectations and targets;Monitor changes in legislation, regulations, initiatives and relevant industry practices.Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements;Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data;Manage own development to increase own competencies;Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies Show less
  - Associate
    Nov 2021 - now
  - Associate
    Oct 2017 - now
  - Associate
    Sept 2014 - now
- FNB South Africa
  Sept 2014 - Sept 2017
  Associate
- FNB Points of Presence
  Oct 2018 - now
  Associate
Licenses & Certifications
- FAIS RE5 Regulatory Examination
  Moonstone Compliance & Risk Management
  Jan 2013
- Certificate in Banking Services
  Milpark School of Financial Services
  Jul 2008
Honors & Awards
- Awarded to Makhosazana Ntlemeza
  Legend FNB Points of Presence Oct 2018 Legend Top Performer:Top Sales Manager and Branch Score Card.