Nitin Zipare

Experience

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  Muthoot Fincorp Ltd.

  Nov 2008 - Jul 2010

  Customer Service Associate

  MFL is a Non Banking Financial Company with over 4000+ branches across the country offering financial products and services including Gold loan, Gold Thrift Scheme, Auto Loan, Money Transfer, Micro Finance and Investment solutions to meet the lifetime needs of customers.

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  Capgemini

  Aug 2010 - Aug 2019

  Team Lead/Manager

   Handling the Travel and Expense process & P- card process team. Handling a team of 15 members for the Travel & Expense process. Prepare and analyse the T&E daily open and WIP report. Client calls & reporting monthly KPIs. Preparing & review of DTPs & Process BOPs. Act as a mentor to the team & resolve issues if any . Ensure completion of given task within the stipulated timeframe and increase the productivity of the team. Bagged numerous appreciation emails from Client and Internal Operations Management. Ensure timely payment to an employee’s and supplier. Record & manage any process exception including escalation as appropriate. Handling the queries for concur issue from issue log. Preparing the Productivity Reports, Daily, Weekly & Monthly reports to Country. Performing SAP and Concur Reconciliation report and sending it to the Country. Training new joiner and extending support to the team to perform/achieve targets. Responsible for Overall Process Training and understanding the training requirements for the team. Perform work Allocation to the team and Ensure that the team consistently. Performing quality audits for the posting team. Exercise the process controls placed and identify deviations if any. Documentation of process details & exceptions. Compliance to policies/procedures/SOX. Timely communication on issues, risk and status update. Responsible for timely and accurate closing and reporting. Responsible for process standardization, delivery excellence. Responsible for ensuring an error free process with 95% accuracy & TAT. Supervision of the process for one or more countries. Meet all Client and internal SLA’s and for the process with zero errors. Serving as back up to related process by providing support to all functional areas and resolving escalated queries of the customers to ensure smoothness of daily operations. Show less

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  VMware

  Aug 2019 - now

  Support Team Lead