Justin Rice

Experience

• 

  Panera Bread

  Jun 2017 - Jun 2018

  Busboy and Cashier Associate

  • Satisfied customers while handling beverage and food orders.• Mastered a POS system to enter orders, process payments, and issue receipts.• Monitored and maintained levels of condiments and drinks for smooth service.• Cleared the spots of leaving guests to welcome future patrons.• Promoted and highlighted sales to customers.

• 

  Starbucks

  Jul 2018 - May 2020

  Barista

  • Executed opening duties, such as opening the register, preparing coffee, and cleaning dining areas.• Responded to and managed customer needs with quick, efficient service.• Monitored and maintained supply levels on the display counter and customer areas to meet demand.• Restocked display cases with attractive arrangements to promote specialty food items.• Expanded knowledge of coffee styles and varieties.

• 

  University of Southern Maine

  Sept 2018 - May 2019

  Learning Assistant

  • Supported math department faculty by tutoring and advising students one-on-one.• Attended advisee lectures (MAT 9, 101, 108, and 120) and answered student questions.• Reviewed class material with students to support their learning and help them solve problems in class.• Applied effective learning strategies to improve students' study skills and retention.

• 

  Northeast Bank

  May 2020 - Apr 2021

  Information Technology Intern

  • Configured end-user hardware and software for in-office and remote readiness (e.g., application deployments, cloud printing, group policy settings, and local security policy).• Monitored devices restricted to Northeast Bank's domain.• Documented a variety of inventory and asset management data and reports.• Initiated help desk sessions with end-users to troubleshoot a variety of technical concerns.

• 

  University of Southern Maine

  Aug 2020 - Dec 2020

  Learning Assistant

  • Supported technology department by offering academic resources to students.• Provided professor within the Information Technology (IT) department assistance by collaborating with students' and offering review sessions (e.g., tutoring) corresponding to dedicated coursework and projects.

• 

  Tyler Technologies

  Jul 2021 - now

  All Deployment Engineer responsibilities, with the addition of the following:• Execute appropriate escalation procedures in relation to cases submitted for EERP SaaS Deployment review.• Generate and supply deployment engineers with documentation regarding upcoming deployments, as a means of assuring engagement readiness and success.• Be present for a variety of stand-up meetings and verticals to expand upon existing product knowledge.• Aid in the migration of Tyler products to AWS server footprints and cloud storage technologies (e.g., S3).• Perform installation review sessions alongside the Project Management team and Implementation division.• Administer software installations and upgrades for new and existing SaaS-hosted sites.• Integrate Tyler and third party software to design, configure, and offer a wide array of services.• Design and implement a wide variety of SQL queries as a means of simplifying deployment-related processes. Show less • Completed software installations and upgrades for new and existing SaaS-hosted sites.• Provided Tyler clients with assistance corresponding to the transition to the cloud (e.g., Okta and Amazon Web Services), through means of secure domain and authentication connections and setups.• Operated from within a formed cohort to upgrade SaaS-hosted sites from older to newer versions of Tyler products.• Integrated Tyler and third party software to design, configure, and offer a wide array of services.• Equipped site's with technical overviews pertaining to purchased Tyler products.• Performed thorough documentation of a wide variety of Tyler Technologies assets. Show less

  • Senior Deployment Engineer

    Aug 2023 - now

  • Deployment Engineer

    Jul 2021 - Aug 2023