Phaedra Bond

Experience

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  United States Air Force

  Jan 1983 - Jan 1991

  Law Enforcement Supervisor

  Law Enforcement Supervisor; Emergency Services Team Leader (Special Weapons & Tactics); Base Command Center Security Forces Strategic & Tactical Operations Planning Leader; Air Base Ground Defense Team Leader; Military Working Dog Handler Supervisor; Non-Commissioned Officer Leadership School; Recipient of numerous awards and citations for exemplary leadership and superior performance during emergency incident responses.

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  Pier 1 Imports Importers

  Jan 1992 - Jan 1995

  Sales & Systems Analyst/Assistant Manager

  Analyzed store-level and regional P&L, designed and managed sales promotions, sales training, and inventory management to achieve corporate and regional sales goals and asset management targets. Hired and managed sales staff and designed and implemented operational goals, budget, and performance management plans. Created and executed sales contests to drive sales performance to achieve corporate goals.

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  Junior League

  Jan 1995 - Jan 1997

  Project Manager; Systems and Programs

  Design custom databases to manage donor relations, track donation history and provide corporate reports on charitable campaigns and efforts. Plan, budget and manage fund raising events; plan and deliver donor communications programs. Assist with grant writing and provide in-depth financial performance analysis of grant requesting organizations. Prepare requests for proposals for software purchases for state-wide software solutions. Act as assistant to the Chairman of the Board and Executive Director for Operations Management issues; facilitate and manage Strategic and Operational plans and results reporting. Show less

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  Net Quotient Consulting Group

  Jan 1998 - Jan 2000

  General Manager

  Successfully turned an operation from loss to profit within one quarter. Prepared regional operating budgets while managing projected financial forecasts and P&L statements. Served as lead senior management consultant to key clients on high-profile accounts and oversaw strategic and operational planning activities for companies such as Bose Corporation, Tyco, Genzyme, Massachusetts General Hospital, NASA, General Electric, and other Fortune 500s. Increased profit margins through effective demand and capacity planning, new pricing initiative, and redesigned client payment strategy that resulted in $4M annualized savings. Recruited and trained all staff, including software development and project management personnel. Show less

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  Fairchild Semiconductor

  Jan 2000 - Jan 2003

  Lead Strategist, Worldwide Sales & Marketing Programs and Systems

  Created and implemented the organization’s global Design-Win Tracking System. Analyzed and engineered business processes of worldwide sales and marketing to support real-time enterprise to enterprise business exchanges via RosettaNet or iHubs, a global industry standard for eBusiness activities between purchasers, suppliers, and manufacturers of semi-conductor components. Defined and executed global Customer Relationship Management strategy and opportunity tracking processes, including implementing a world-wide CRM software system to12 different countries. Recipient of Gartner Award for Excellence in CRM Best Practices and served as keynote speaker at Gartner CRM events on the topic of best practices. Show less

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  Center for Grieving Children

  May 2003 - May 2012

  Volunteer Bereavement Group Facilitator; Multi-cultural Peer Support Group Facilitator

  Facilitated peer support bereavement groups for children and adults. Administrated multi-cultural program for children from war-torn nations. Provided public outreach and grief support for communities in suicide outreach, education, and support. Assisted with bereavement support for America’s Camp for children of 9/11 terror attack victims. Engaged in fundraising, public speaking, education, and advocacy at special events, with corporate sponsors, and with individual donors during capital campaign. Show less

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  Wright Express

  May 2004 - Jul 2011

  Vice President, Business Operations & Process Management

  Designed, recruited, trained, and led a flexible, international internal consulting team of process improvement experts dedicated to delivering cost saving and revenue improvement projects throughout all functional areas of the organization. Designed tailored process improvement methodology that fostered management and associate level decision making for improving processes and services. Identified, designed, and delivered a portfolio of process improvement projects that yielded more than $52M revenue and cost savings over 7 years. Led change management initiatives of complex business system components such as strategy, organizational structure, performance metrics, people skills, technology, and training, to achieve process and performance improvements throughout all areas of the organization. Managed a department of thirty-five Partner and Merchant Operations team members, a channel that delivered over 90% of company revenue ($553M in 2011). Headed company-wide organizational streamlining program that generated staff reductions and yielded $6.5M in annualized savings. Created new tiered service strategy to match customer need to customer profitability, saving approximately $1.5M in operating expenses annually. Established, recruited, and trained first all-women’s triathlon team. Show less

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  Portland Police Department

  Aug 2010 - now

  Volunteer Law Enforcement Chaplain

  Conduct research and analysis to redesign chaplain program based on national best practices and customized needs of the PPD. Develop Standard Operating Procedures (SOP) and Code of Ethics for PPD chaplains. The current SOP from PPD is utilized in the chaplain training at the Maine Police Academy. Ride-along with officers/sit with dispatch on routine patrol/dispatch providing assistance to officers and public as requested; Assist in any kind of crisis situation where the presence of a trained chaplain might be helpful. Counsel department members in response to stress or family crisis or other life problems. Provide referrals to other agencies/support personnel/programs as needed. Advise Chief of Police, Assistant Chief and Head of personnel in matters of transpersonal nature involving the Police Department and performance of law enforcement duties in the community. Build relationships with local ministerial associations/community networking organizations on matters pertaining to the wellness of police personnel. Offer prayer/community connection at public ceremonies/events. Support other regional, national or international police wellness programs as requested. Show less

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  Dogs Are Smart (Training for Dogs & People)

  Dec 2011 - now

  Owner & Certified Professional Dog Trainer

  Train family pet dogs using science-based methodologies and coach canine owners on behavior change management protocols to sustain canine skills over the dogs’ lifetime. Utilize creative and proven techniques to rehabilitate abused and neglected rescue dogs while training family members on approaches to help dogs thrive in a home-based environment. Rehabilitate aggressive and fearful dogs while preparing them for urban and suburban lives. Train service dogs for disabled dog owners and provide educational advocacy for service dog owners with regards to their rights under the Americans with Disabilities Act. Provide animal behavior consulting services for veterinary and rescue organizations. Build, train, manage and deploy of a team of therapy dogs and therapy dog handlers that can respond to crisis events in the southern Maine area. Show less