Deep Enrich
Paloma Toso
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Campinas, São Paulo, Brazil
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About me
Sênior Manager at Kyndryl
Education
Management 3.0
-Pontifícia Universidade Católica de Campinas
2002 - 2005Bachelor's degree Linguistics
Experience
IBM
Mar 2003 - Aug 2012Working with costumers from commercial accounts leading the teams on taking the best actions to supply the client's needs. Driving up on the problems resolutions and proactive actions to avoid them. Acting on improvements and on going and new projects, RCA's,attending costumers meetings and visitors, and others.
Service Delivery Manager
Aug 2010 - Aug 2012Team leader and Ops Analyst
Aug 2006 - Aug 2010Mainframe Operator
Mar 2003 - Aug 2006
IBM
Mar 2016 - Aug 2021First Line Leader
Jun 2021 - Aug 2021Iteration Manager at IBM
May 2017 - Jun 2021Service Availability Manager
Mar 2016 - May 2017
Kyndryl
Sept 2021 - nowSenior Manager
Jun 2021 - nowFirst Line Leader
Sept 2021 - Mar 2023
Licenses & Certifications
- View certificate
Scrum Foundation Certificate
CertiProfAug 2020
- View certificate
People Skills - Communication, Presentation, Collaboration, and Problem Solving
IBMAug 2019 - View certificate
Scrum Foundation Professional Certificate
CertiProfAug 2020 - View certificate
IBM Client Mindset
IBMJan 2021 - View certificate
IBM Agile Achiever
IBMFeb 2019 - View certificate
People Skills - Resilience, Growth Minded, Learning Agility, Time Management
IBMNov 2020 - View certificate
IBM Agile Advocate
IBMFeb 2019 - View certificate
IBM Agile Champion
IBMAug 2019 - View certificate
Cloud Core
IBMApr 2021 - View certificate
Enterprise Design Thinking Practitioner
IBMSept 2018
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