Ian Lee Roy Medrano

Experience

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  Shell

  Jan 2012 - Apr 2012

  On-the-Job Trainee

  • Creates database of past incidents regarding safety and security regulations.• Ensures the implementation of safety regulations of the department.• Responsible for distributing necessary document and equipment to other terminals/depot.• Creates informative presentations to ensure Shell employees are aware of the rules and regulations implemented by the department.• Performs other duties assigned by the Supervising Officer.

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  Accenture

  Aug 2014 - Jan 2016

  Main Role: Production SupportClient: KPN • Member of the original team trained to handle the new client• Observe daily trends of the system checks made• Performs analysis to the data gathered and relays it to the client for their used• Resolve the incidents using the proper procedures • Escalate the problems occurred to proper specialist• Maintain the integrity of the report used by client for their used Client: Mediaset Infinity, Vodafone TV Online, Vubiquity and Net Brazil• Managing Scheduled System Check and Respond to Failure• Dealing with any anomalies occurring to the servers handled by using the deemed procedures• Diagnosing failure problems• Manage incidents by performing the proper procedures to restore the service affected and also to escalate the incidents to proper specialists for that matte• Create and maintain master data with integrity used by the clients • Identify opportunities for cost reducing by automation of jobs done by the team • Analyze data, documentation and trends of the system that may affect the behavior of the system• Interact with the client to understand the status and also to resolve the abnormalities happening. Show less

  • Software Engineer

    Dec 2015 - Jan 2016

  • Associate Software Engineer

    Aug 2014 - Nov 2015
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  CommPeak Limited (HK)

  May 2017 - Sept 2018

  VoIP NOC Engineer

  •Responsible for maintaining the integrity of system•Understanding of packet analysis and packet capture utilitiesEnsures all activities are documented and tracked through a ticketing system•Familiar with industry standard tools such as Wireshark, tcpdump in addition to a set of internal custom tools used in network management•Maintain the system integration of network POP servers and platform issues •Ability to troubleshoot any issue,problem or peculiarity encountered by the client with a focus of assessment and engagement of proper external resources•Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes•Experienced in maintaining asterisk based servers such as FreePBX•Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring•Validates and tests company's products and platforms•Maintains a team focused attitude and work towards creating a healthy, respectful atmosphere•Participates and/or be part of the NOC continuous improvement activities as defined Show less

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  Verizon

  Sept 2018 - May 2022

  NOC Engineer

  Engineer III ConsultantVERIZONGF and 2nd Floor, Plaza D, Northgate Cyberzone, Filinvest, Muntinlupa City, Crescent Dr, Muntinlupa, 1770Kalakhang Maynila, PhilippinesClient: Strategic Manage Services● Provides technical support to solve a wide range of issues● Performs technical activities for multiple technologies and/or customers● Conducts analysis of incidents using troubleshooting commands● Responsible in maintaining the integrity of Legacy and SDWAN routersClient: Johnson and Johnson● Strong knowledge in managing and administering with Cisco Call Manager, Cisco UnityConnection, Cisco Unified Contact Center Express. Checks proactive issues in the Ciscogateway and analog gateway● Performs voice related Move-Add-Change-Delete (MACD) activities provisioning of newIP Phones for new employees, edit existing configurations of phones, creating extensionmobility profiles, hunt groups and call pick-up groups● Deletion of terminated users/profiles● Hands on experience in provisioning and troubleshooting Cisco Jabber clients and CiscoIP Communicator● Troubleshoot and coordinate minor incidents with customers to resolve issues Show less

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  NNIT

  May 2022 - May 2023

  Advance Operations Specialist
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  Aeven

  May 2022 - now

  Advance Operation Specialist