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Brittany P.

Brittany P.

Junior Manager

Followers of Brittany P.182 followers
location of Brittany P.Auckland, Auckland, New Zealand

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  • Timeline

  • About me

    Product Owner at Suncorp New Zealand

  • Education

    • Glenfield College

      2004 - 2008

    • Auckland University of Technology

      2009 - 2011
      Bachelor's degree International Hospitality Management - Double Major in Accommodation, and Food and Beverage B+

      - Writing (A-)- Applied Food and Beverage Management (Kitchen) (A) – practical environment- Applied Food and Beverage Management (Restaurant) (B+) – practical environment- Microeconomics (B+)- Accounting and Finance (B+)- ICT (B+)- Organisational behaviour and interpersonal skills (B+)- Hospitality fundamentals (B+)- Gastronomy (B+)- Service Management (B+)- Human Resources (B-)- International Food and Beverage management (B)- Professional wine… Show more - Writing (A-)- Applied Food and Beverage Management (Kitchen) (A) – practical environment- Applied Food and Beverage Management (Restaurant) (B+) – practical environment- Microeconomics (B+)- Accounting and Finance (B+)- ICT (B+)- Organisational behaviour and interpersonal skills (B+)- Hospitality fundamentals (B+)- Gastronomy (B+)- Service Management (B+)- Human Resources (B-)- International Food and Beverage management (B)- Professional wine studies [B-]- Accounting and Finances (Highest Level) [A]- Sales and Marketing [B]- Rooms Division Management [B+]- Hotel Management Simulation [B]- Strategic Management [B+]- Hospitality Entrepreneurship [B+]- Facilities and Design [B+]- Hospitality Co-op Education [A-] Show less

  • Experience

    • Jesters Pies

      Mar 2008 - Nov 2010
      Junior Manager

    • Greenhithe Cafe and Restaurant

      Nov 2010 - Jun 2012
      Day Manager and Barista

      As the only person on the roster most days my role was to do the stock take, work on the till, waitress and barista and do the cash up at the end. It was a very busy role, so much so that i learnt to work without a break for over a year.

    • Eventfinda

      Jul 2012 - Apr 2013
      Content Editor and Social Media Representitive

    • Vero Insurance New Zealand

      Apr 2013 - Oct 2015
      Customer Service Representative

      Started as a representative for ANZ Insurance and during this time was also requested to assist our Broker Insurance team as well. Multitasking in two different areas of our service teams with different products created a fast paced environment. -Created and inplemented an email management process.-Won the 'Rookie of the Year' award for Vero in 2014.-100% on phone call testing as part of CRM Promoted to team senior within the customer service environment. Managed staff workloads, complaint escalation, training, dual insurance claims, credit control and rosters.-Reduced Credit Control to record low numbers-Helped create an environment with high staff engagement-Implemented new improvement opportunities Show less

    • Suncorp New Zealand

      Oct 2015 - now

      The primary focus of this role is assisting in deployments and projects across the distribution of the company, through stakeholder management, change implementation, strategy and delegation plans, and creating and distributing operational communications and training material.My job is to get involved in a project, ensuring that all stakeholders have been included or engaged. From there I create engagement packs for our key third party relationship managers to assist in their engagement. There is also a key element of business readiness by creating comms plans, impact analysis, project implementation plans, process maps, decision registers, strategy packs and any other planning docs.As the project continues I act as a distribution and communication lead, tasked with acting the voice of the broker or customer, and making decisions on behalf of my key stakeholders and ensuring they are kept up to date with the changes. I also need to ensure our front line staff have sufficient training and information to continue their job with minimal impact. I manage JIRA walls and work towards an agile and lean production.The secondary focus is identifying continuous improvement opportunities and promoting a change vision within teams. As my role has access to a significant part of the company I have a large opportunity to identify areas of improvement, and use tools such as JIRA, Confluence, excel or Visio to install simple changes with big impacts.Key Skills-Promoting Agile growth and a lean mindset-JIRA & Confluence expertise-Project Co-Ordination-Managing stakeholders-Managing expectations-Flightplanning-Project Planning-Change Management-Continuous Improvement Show less

      • Product Owner

        Jul 2021 - now

      • Portfolio Solutions Specialist

        Jan 2020 - Jun 2021

      • Customer Deployment Consultant

        Apr 2017 - Jan 2020

      • Online Application Supprt

        Oct 2015 - Apr 2017

  • Licenses & Certifications

    • Agile Certified Product Manager and Product Owner Credential (ACPM)

      Scaled Agile, Inc.
      Jun 2022

    • APM Agile Product Management 6.0

      Scaled Agile, Inc.
      May 2024