Ali Khan

Experience

• 

  British Airways

  Aug 2001 - Jun 2002

  Project Manager

  • Project managed delivery of telecoms projects for Information Systems Technology (IST) department

• 

  Accenture

  Sept 2003 - Dec 2006

  • Management Consultant working on a global quality assurance management tool.• Led global requirements gathering and functional design workshops. Chaired worldwide change control board (CCB) • Established PMO functions for various large scale client’s cross industry clients• Developed, owned and managed project governance, and change management

  • Project Manager

    Sept 2004 - Dec 2006

  • Project Manager Program Management Office

    Sept 2003 - Sept 2004
• 

  Bp

  Jan 2007 - Nov 2012

  • Developed CRM strategy, delivering sales forecast process improvement saving ($16M) • Drove business engagement to adopt a single CRM platform and standardized processes• Devised change management agenda leveraging stakeholders for organizational culture• Led international requirement workshops with businesses (BP Marine, BP Air) • Created transition roadmap based on scope, cost/benefit analysis, establishing track record and credibility • Mobilized PMO - Customer Sales Program: Implemented standardized processes and executive reporting • Owned change control process to maintain global standard of sales• Conducted detailed financial reporting (eg. forex, earned value analysis, targets, tax, labour rates and projected inflation • Led transition of CRM for Sales for US (150+ users) & EMEA (200 users) Businesses• Managed organizational design, knowledge transfer & training, data and technology • Led workshops and engagement sessions understanding business behaviours for cost delivery • Managed transitions of $5M into a Customer Service Shared Business Service Centre (SSC), driving operational excellence and cost savings• Delivered a telecommunications solution (Computer Telephony Integration) for seamless connectivity • Drove delivery of a new organizational design, business continuity plans (BCP)• Led the migration of data from legacy IT systems, ensuring data integrity

  • Business Transformation Lead

    Jan 2007 - Nov 2012

  • PMO Lead

    Jan 2007 - Nov 2012

  • CRM Project Manager

    Jan 2007 - Nov 2012

  • SSC & Customer Service Project Manager

    Jan 2007 - Nov 2012
• 

  GSK

  Jan 2013 - Apr 2014

  Program Manager

  • Defined Program scope (definition/charter), governance and design for global printing and packaging• Implemented best practice PM tools; stakeholder and change management plans, project plans and risk/issue management. • Drove engagement with 3rd party suppliers and procurement• Created Program business case and financial summaries to approve feasibility ($20M)

• 

  Cognizant

  May 2014 - Dec 2015

  PMO Lead

  • Mobilized strategic PMO processes globally and financial reporting to senior stakeholders (CIO level) • Major investment business case preparations, program reviews, benefits tracking and management • Deployment of resource and timesheet management tool (PeopleSoft) • Designed and deployed PM education and training program across EMEA• Roll out of enterprise Project, Program and Portfolio monitoring and control tool• Tailored ‘in house’ PM methodology maintain alignment between enterprise and local level practices Show less

• 

  MetLife

  Jan 2016 - now

  • Delivered EMEA Project to Product Portfolio transformation, revolutionizing value delivery• Aligned Business & Technology strategies leading to enhanced customer experience• Deployed Agile based planning (eg. value stream, EPIC), identifying greatest value add investments • Drove organizational change, supporting product delivery and ADM execution• Successfully deployed Agile Portfolio and workflow management tools, decommissioning legacy Portfolio management tool and driving training and deployment efforts Show less • Established enterprise-wide PMO practices across EMEA• Successfully owned and executed the annual planning process (~$80M), alignment of IT and Business strategy, digital roadmaps, optimal investment blends• Technology operational governance reviews with global executives, regional CFOs • Achieved 40% reduction in planning cycle duration and reshaping legacy projects into digital solutions• Owned Portfolio performance dashboards, KPIs and value of IT metrics tracking - live BI dashboards• Empowered and supported line-managed P&E team to advise IT leadership on best practices Show less

  • EMEA Portfolio Director

    Jan 2016 - now

  • Agile (ADM) Portfolio Lead

    Aug 2021 - Dec 2022

  • EMEA Portfolio, Planning & Effectiveness Director

    Jan 2016 - Jul 2021