Dalya O.

Experience

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  Novartis

  Jun 2012 - Aug 2012

  Medical Reprisentitve Trainee

  Opened my eyes for the first time on what is a medical representative job. I gave me a nice expirience on how to improve sales by knowing how to present products and their USPs. Not only this, but also how to build successful business relations.

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  American Hospital Dubai

  Apr 2014 - May 2014

  Intern

  Part of University Curriculum. There I knew different fields in hospital pharmacy and the different tasks and challenges. These fields included:• In patient pharmacy: where a pharmacist have to deal with more IV administered drugs as well as IV nutritional and nasogastric feedings. Moreover, I got a very nice idea about narcotics and the standards of administration.• Outpatient Pharmacy: had an idea about proper counseling and effective dispensing that should be fast and precise.• Oncolpgy Pharmacy: Specialized in cancer patients. There, I had an idea about the three main stages that 5he patient goes through which are the pre treatment stage or preparation where patients have to take some anti-vomiting drugs so that they can tolerate the side effects of the treatment, then the treatment stage which includes the chemotherapy and finally the post treatment stage where the patient should take medicines for ADRs caused by chemotherapy. Show less

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  BinSina pharmacy

  May 2015 - Nov 2016

  Trainee Pharmacist

  • Gained a great expirience of different Insurance systems: PBM, e-claim and Openjet• Very strong link selling techniques specially that working in insurance based pharmacy will make it highly challenging to maintain profit margins.• Dealing with customer service issues and challenges and sorting out customers complaints.• Improving sales margin.• Maintaining good relations with customer to give overly expected customer service.• Inventory management of the assigned area. Show less

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  Life Pharmacy

  Jan 2017 - Jul 2019

  Store Manager cum Pharmacist

  • Sales and marketing: Preparing monthly/seasonal marketing plans as well as discussing previous gaps regularly with staff in order to avoid future mistakes and reach store budget.• Information Analysis: Using and analyzing information as sales target achievement, lost opportunities, complaints, staff performance, etc., in order to check gaps, set plans and improve performance.• Supply chain/ Inventory management: Managing a 1.43 M Value of inventory by efficient forecasting of inventory according to sales history, customer demands and/or market trends, in addition to having efficient communication and relations with suppliers in order to keep up to date data about SKUs availability, new arrival and in order to ease procurement process and to achieve businessrequirements. • B2B (Business to Business) relations: Making excellent B2B relations with surrounding clinics, shops, hotels, and other key accounts, that allows better customer flow and profit margin, in addition to maintaining good relations with mall management to ease operation approvals and to facilitate TMAs to support store target as well as clinics business. In addition, maintaining good relations with suppliers in order to maintain smooth business flow and to be up to date with new SKUs availability in the market, to full- fill new customers’ demands and achieve customer satisfaction.• Operational Management: Maintaining store operations in best levels, including but not limited to: order/returns tracking, team practice standards, store expenses efficient management, regulatory documentation, merchandising and cleanliness, staff discipline and resolving customers conflicts by maintaining good communication strategies.• Trainees First Orientation: Making trainees familiar with company culture and regulations, store different departments and what change the can make. •Old staff development: Bringing out the best of them to get them promoted to next levels. Show less