Chioma Ejimogu

Experience

• 

  Maks Cuisine

  Dec 2019 - Aug 2020

  Customer Service Officer/Social Media Manager

  - Handled customer complaints efficiently, which improved customer satisfaction rate at 20% in six months.- Reduced time spent on service delivery by 13% by optimizing online order placement and processing system.- Managed social media accounts to spearhead online campaigns across Instagram and WhatsApp that led to 34% increase in sales and customer engagement.

• 

  FMR AGENCY - Future Moves Recruitment Agency Limited

  Dec 2020 - Jul 2021

  HR Intern/Administrative Assistant

  - Assisted and supported the HR administration and operations for a fast-paced human resource consultancy business.- Collaborated with HR teams to facilitate smooth recruitment projects; including coordinating interviews, shortlisting candidates, employee documentation and managing staff onboarding for 10 employees.- Planned and coordinated meetings, hotel reservations and conference room bookings, and maintained an effective appointment calendar resulting in seamless appointment scheduling.- Maintained database of vendors, including updating relevant information when necessary; reduced data error by 45%.- Managed office supplies and equipment by ensuring a monthly lean inventory, which included ordering, supply stocking or restocking.- Facilitated timely communication across various units that reduced email back-and-forth by 25%. Show less

• 

  Xandrine Foods

  Sept 2022 - Feb 2023

  Executive Assistant

  - Provide daily administrative and operational support acting as frontline for staff members and customers.- Facilitate the flow of communication to increase office correspondence efficiency across various departments.- Coordinate complex calendars for the CEO and schedule meetings, office appointments, and travel arrangements.- Manage company social media accounts, create and post contents twice on a weekly basis, and engage customers online to process order placements.- Maintain and update company database with relevant information, including customer data, vendors, and partners.- Oversee and coordinate with logistics partners to ensure timely deliveries of orders to customers.- Liaise with vendors on projects that needs to be worked upon and ensuring they deliver effectively and efficiently. Show less

• 

  LORACHE CONSULTING

  Jan 2023 - May 2023

  Worked closely with HR teams to ensure seamless execution of recruitment projects.

  • Outsourcing lead

    Apr 2023 - May 2023

  • Human Resources Intern

    Jan 2023 - Apr 2023
• 

  Multi-Plan Pathway College

  May 2023 - now

  Human Resources Officer