Maritza Henriquez

Experience

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  Dow Chemical

  Jan 1980 - Jan 1985

  Customer Service Specialists

  Help customers in the understanding or products.Discuss special features and qualities or products and services. Process orders, forms and requests.Handle and resolve customer complaints and inquiries.Record details of action taken.Communicate and coordinate with internal departments.Follow up on customer satisfaction.

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  American Express

  Jan 1985 - Jan 1990

  Gold Card Customer Representative

  Assist Gold Card Members with card charge inquiries, discrepancies.Research all inquiries and provide timely responses to card members detailing outcomes.Present Gold Member Service training for new hires.

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  Cordis, A J&J Company

  Jan 1989 - Jan 2008

  Sr. Administrator Meetings & Conventions
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  Cordis, a Johnson & Johnson Company

  Jan 1989 - Jan 2007

  Sr. Administrator Meetings & Conventions
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  Cordis a Cardinal health Co

  Jan 1990 - Jan 2016

  Sr. Project manager
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  Cordis a Johnson & Johnson Co

  Jan 1990 - Jan 2008

  Coordinate planning and logistics for major US and International trade shows, inclusive of the scheduling of pre-convention planning meetings, assignment of team tasks and adherence to spending guidelines.Direct shipment, set-up and dismantling of booth property.Work with Marketing and Graphic Communications to develop theme and images.Coordinate and execute planning and logistics for National and Regional Sales and Marketing meetings, Key Opinion Customer Meetings, Advisory Board Meetings and Analyst Meetings ranging from 50 to 1,200 attendees. Plan and execute major aspects of meeting management to include pre-event planning meetings, production of meeting collaterals, Site inspections, contract negotiations with hotel and vendors, create rooming lists, attendee lists, travel and transportation manifests, registration process, housing management, hotel BEO’s, On site coordination.Working knowledge of Adva Med, HCC and ACCME guidelines.Identify and meets with potential new vendors for exhibit and meeting support to probe greater spending efficiency and presentation impact.Prepare spending analysis for all convention and internal meetings.Provide input into the development of the annual departmental budget. Hotel Contract negotiation Show less

  • Senior Administrator Meetings & Conventions

    Jan 1998 - Jan 2008

  • Sr Administrator M & C

    Jan 1989 - Jan 2008

  • JR Marketing Product Manager

    Jan 1996 - Jan 1998

  • Specialist

    Jan 1994 - Jan 1996

  • Sr. Customer Service Specialists

    Jan 1990 - Jan 1994
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  Johnson & Johnson, Cordis

  Jan 1998 - Jan 2008

  Sr. Administrator Meetings & Conventions
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  MH Meeting & Event Solutions, LLC

  Jan 2008 - now

  Owner, President

  Complete meeting and tradeshow management to include: site selection, contract/vendor negotiation, menu selection, a/v arrangements, ground transportation, management of all pre-planning and on-site logistics, attendee registration and housing.

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  MH Meetings

  Jan 2008 - now

  President, MH Meeting & Event Solutions, LLC
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  Silk Road Medical, Inc.

  Sept 2018 - now

  Manager, Clinical Education and New Hire Training