Elham Sharifi

Experience

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  National Iranian Oil Company (NIOC)

  Aug 2000 - Mar 2001

  Junior Buyer - Material Procurement Department

   Receive material requests from rigs and refineries in UAE and Iran. Contact international suppliers for their quotations. Discuss material specifications/pricing with Buyers and make POs

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  HSBC

  Jun 2002 - May 2011

   Conducting interviews with all new to bank corporate customers and introducing a complete suite of services and products available for their needs.  Improving product penetration ratios of new to bank business. Ensuring that all accounts opened are in line with the bank’s acquisition strategy and anti money laundering guidelines. Conducting account opening survey with customers and updating senior management of the results, periodically. Ensuring customer complaints are highlighted and resolved within timelines. Show less  Managing the sales support team for Business Banking Unit. Responsibility of acquiring new to bank business. In charge of on-boarding for all new customers to ensure satisfactory customer service. In-house training of sales support staff.  Liaising with different business heads to increase sales of corporate banking solutions. Setting up performance goals for my team and conducting quarterly meetings to manage annual performance. Sales incentive calculation on a monthly basis.  Testing of (CRMS) new systems Involved in Six Sigma Account Opening Process to redefine the account opening process to improve the turnaround time. Show less  First point of contact for corporate customers who want to start a relationship with HSBC. Study existing corporate customer databases to measure profitability. Solicit new corporate clients in the UAE market to explore business opportunities for HSBC. Assist Department Manager at all levels of work to help smooth running of the department, including regular maintenance of systems and other admin duties. Handling all corporate inquiries. Have single handedly made the Department Instruction Manual. Show less

  • Corporate Customer Service Manager

    Jul 2010 - May 2011

  • Business Banking Sales Support Manager

    Sept 2008 - Jul 2010

  • Customer Service Supervisor

    Jan 2006 - Aug 2008

  • Customer Service Executive

    Dec 2002 - Dec 2005

  • Premier Banking Representative

    Jun 2002 - Nov 2002
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  RAG (Market Research Company)

  Jan 2004 - Jan 2004

  Interviewer (Part Time)

  Conducted interviews to survey the popularity of a Radio Station in Dubai.

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  Thuraya Telecommunication Company

  Jan 2004 - Jan 2006

  Promotor ( Part Time)

  Participated in various promotions across malls in Dubai, to sell/promote Thurraya Satellite devices.

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  TNS NFO

  Jan 2004 - Jan 2004

  Translator (Part Time)

  Conducted Farsi to English translations to complete a Market Research project.

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  United Arab Bank

  Dec 2012 - Jun 2013

  Assistant Relationship Manager, Service Quality - SME

  - Support Sales team in initiating new accounts and upgrading existing service.- Effectively solve customer challenges.- Maintain Quality Control and constantly seek new ways to improve customer service.- Set up processes in line with the bank's policies to ensure high level of quality in all aspects of work.- Contact clients for feedback on bank services, to determine areas of improvement.

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  Emirates NBD

  Jun 2014 - Jun 2022

  Assistant Manager, Front Office Support • Provide seamless assistance to high net worth clientele in their banking requirements.• Support the Relationship Managers in opening new accounts and processing transactions.• Effectively and swiftly solve customer challenges.• Communicate with clients via telephone and email ensuring information is provided in a timely manner.• Liaise with compliance in matters of due diligence, account opening process and transactional queries.

  • Assistant Manager

    Mar 2017 - Jun 2022

  • Assistant Banker - Private Banking

    Jun 2014 - Mar 2017
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  Emirates NBD

  Sept 2022 - now

  Manager - Private Banking Service

  Oversee a team of 20+ service specialists in providing seamless service to UHNW clients. in addition to resource management, orientations, training and development, maintaining a high NPS score, employee engagement and performance management.