Abdul Haseeb Akbari

Experience

• 

  Afghan Wireless

  Apr 2017 - now

  * Configuring and maintaining the networked computer system, including hardware, system software, and applications.* Ensuring data is stored securely and backed up regularly.* Diagnosing and resolving hardware, software, networking, and system issues when they arise.* Replacing and upgrading defective or outdated components when necessary.* Monitoring system performance to ensure everything runs smoothly and securely.* Researching and recommending new approaches to improve the networked computer system.* Providing technical support when requested.* Documenting any processes which employees need to follow in order to successfully work within our computing system. Show less * responding to technical support calls from end users of computers and software applications.* setting up and installing new computers, networks and software.* setting up user accounts and profiles on the network.* installing updates, known as patches, to software applications.* installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.* diagnosing and fixing network problems and hardware or software faults.* maintaining inventories of hardware and software.* managing backups of servers, in case of data loss.* Keeping a record of issues and faults along with solutions, for future reference.* Installations of software and troubleshooting of computers regularly.* Writing Daily, Weekly and Monthly reports.* Trouble Shooting IT related issue in the PCs and Servers. Show less * Answering phones from customers professionally and responding to customer inquiries and complaints.* Researching required information using available resources.* Handling and resolving customer complaints regarding product sales to customer service problems.* Providing customers with the organization’s service and product information.* Processing forms, orders, and applications requested by the customers.* Identifying, escalating priority issues and reporting to the high-level management.* Routing inbound calls to the appropriate resources.* Following up complicated customer calls where required.* Completing call notes and call reports as necessary and updating them in the CRM.* Obtaining and evaluating all relevant data to handle complaints and inquiries.* Recording details of comments, inquiries, complaints, and actions taken. Show less

  • Systems Administrator

    Jul 2022 - now

  • Information Technology Support Engineer

    May 2018 - Jul 2022

  • Call Center Agent

    Apr 2017 - May 2018