
Ahmed Arshad

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About me
Working on something better 🏋️‍♂️…
Education

B S Abdur rahman University of science and Technology
2019 - 2021Master of Science - MS Physics 70%Activities and Societies: A Vibrant array of activities tailored to enhance students academic experience and foster holistic development. Engage in the activities, where enthusiasts discuss cutting-edge research, and seminars. For hands-on exp., join the Experimental Physics Society, conducting experiments and collaborate with peers in research groups for demonstrations to deepen understanding These activities not only suppl. course but also cultivate leadership, teamwork, & a passion for physics beyond the classroom. A Program is an advanced degree program that delves deep into the fundamental principles governing the natural world. Through rigorous coursework and research, students explore topics such as quantum mechanics, electromagnetism, thermodynamics, and astrophysics.The curriculum combines theoretical understanding with hands-on experimentation, equipping graduates with analytical and problem-solving skills essential for various scientific and technical fields. M.Sc. Physics programs often… Show more A Program is an advanced degree program that delves deep into the fundamental principles governing the natural world. Through rigorous coursework and research, students explore topics such as quantum mechanics, electromagnetism, thermodynamics, and astrophysics.The curriculum combines theoretical understanding with hands-on experimentation, equipping graduates with analytical and problem-solving skills essential for various scientific and technical fields. M.Sc. Physics programs often offer specializations, allowing students to focus on areas like condensed matter physics, particle physics, or computational physics.Graduates can pursue careers in academia, research institutions, technology companies, or industries requiring expertise in scientific analysis and innovation. This degree opens doors to opportunities in fields ranging from renewable energy to medical imaging, offering a pathway to contribute to the advancement of human knowledge and technological progress. Show less

University of Madras
2016 - 2019Bachelor of Science - BS Physics 60%Activities and Societies: Engage with the Physics Society, facilitating discussions, & seminars on contemporary physics topics. Collaborate with peers in research forums, exploring interdisciplinary topics and presenting findings. Additionally, contribute to community outreach initiatives, promoting scientific awareness & education. These activities will enrich theoretical knowledge but also cultivate teamwork, leadership, & preparing students for a dynamic career in academia, research, or industry. An program that delves into the fundamental principles governing the behavior of matter and energy in the universe. It offers a comprehensive understanding of various physical phenomena, ranging from the microscopic world of atoms and subatomic particles.Throughout the course, students engage in rigorous coursework covering classical mechanics, electromagnetism, quantum mechanics, thermodynamics, and statistical mechanics They explore mathematical techniques essential for analyzing… Show more An program that delves into the fundamental principles governing the behavior of matter and energy in the universe. It offers a comprehensive understanding of various physical phenomena, ranging from the microscopic world of atoms and subatomic particles.Throughout the course, students engage in rigorous coursework covering classical mechanics, electromagnetism, quantum mechanics, thermodynamics, and statistical mechanics They explore mathematical techniques essential for analyzing physical systems and conducting experiments. Laboratory sessions provide hands-on experience in experimental design, data collection, fostering critical thinking and problem-solving skills.This Programs are well-equipped for a diverse range of career paths, including research and development, academia, engineering, finance, and technology. Moreover, the analytical and problem-solving skills acquired during the program make them highly sought-after in industries requiring critical thinking and innovation. Show less
Experience

HCLTech
Dec 2021 - Sept 2023As a Senior Customer Service Representative in the KPO sector at HCL Technologies, I specialized in healthcare insurance claims within the healthcare equipment domain. Our primary client, Apria, is a leading healthcare equipment provider. My role involved managing a complex workflow of insurance claims across various insurance companies, ensuring the seamless provision of medical equipment to patients.The process begins when a patient, following a medical consultation, requires specific medical equipment as part of their treatment plan. Our team facilitates the delivery of this equipment prior to insurance verification. My expertise lies in denial management, where I adeptly navigate insurance protocols to secure timely and accurate payments for Apria. This requires a deep understanding of the nuances of different insurance policies and a strong ability to communicate effectively with insurance companies to resolve any issues related to claim denials.In addition to my core responsibilities, I played a pivotal role in managing SharePoint activities. This included handling situations where electronic communication with patients was unsuccessful. In such cases, I ensured that communication was maintained by sending necessary information via mail to patient addresses. Furthermore, I was responsible for overseeing user request approvals, ensuring that all interactions and processes were handled efficiently and in compliance with company policies.Through this experience, I honed my skills in customer service, problem-solving, and data management, contributing to the overall success of our client’s operations. My role required a meticulous approach to detail and an unwavering commitment to providing excellent service to both our clients and their patients. Show less In my role as a Customer Service Representative at HCL Technologies, I specialized in the Healthcare Insurance domain, specifically within the Knowledge Process Outsourcing (KPO) sector. My primary responsibility involved handling healthcare insurance claims for our client, a leading Healthcare Equipment Provider, Apria.I was tasked with managing a variety of claims from numerous insurance companies. The process began when patients, experiencing health issues, sought medical advice from their doctors. If the doctors prescribed medical equipment, our client would provide the necessary devices before insurance verification. My role was critical in ensuring that our client received timely payments from the insurance providers. I focused on navigating the complexities of insurance policies, facilitating communications between the healthcare provider and insurance companies, and ensuring compliance with all relevant procedures and regulations.One of my key areas of expertise was Denial Management. I worked diligently to identify and resolve issues that could lead to claim denials. This included analyzing the reasons for denial, resubmitting claims with the necessary corrections, and liaising with insurance companies to secure approvals. My ability to handle high volumes of claims efficiently, combined with my attention to detail, helped minimize revenue loss and improve overall customer satisfaction for our client.Throughout my tenure, I consistently met and exceeded daily targets, demonstrating a strong understanding of healthcare insurance processes and a commitment to delivering high-quality service. My work required a blend of problem-solving skills, clear communication, and a deep understanding of healthcare insurance policies, which I honed to effectively support our client's financial health and operational efficiency. Show less
Senior Customer Service Representative
Jan 2022 - Sept 2023Customer Service Representative
Dec 2021 - Jan 2022
Licenses & Certifications
- View certificate

Introduction to Generative AI
GoogleMar 2024 .webp)
Business Analyst Certificate
Pro5.ai (formerly Mangtas)Mar 2024- View certificate

SQL (Advanced)
HackerRankMar 2024 - View certificate

Introduction to Artificial Intelligence
LinkedInFeb 2024 - View certificate

Python (Basic)
HackerRankMar 2024 
Data Analytics Program
Great LearningMar 2024
Volunteer Experience
Treasurer
Issued by National Service Scheme on Jun 2016
Associated with Ahmed ArshadCadet
Issued by NATIONAL CADET CORPS - India on Jun 2016
Associated with Ahmed Arshad
Languages
- taTamil
- enEnglish
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