Loh Esther

Experience

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  IPP Financial Advisers Pte Ltd

  Jan 2003 - Jul 2007

  Financial Adviser

  - Increase new business by prospecting new clients and expand business with existing clients;- Prospect companies/clubs to do seminars related to Personal Financial Planning for their staffs/members and seek sponsorship for these events;- Performance tracking of clients' investment portfolio on a regular basis. In addition, review and rebalance clients' investment portfolio on a quarterly basis to ensure that it stays within an acceptable matrix based on clients' risk profile. Additional ad-hoc reviews and rebalancing will be done if there is changes to clients' objectives, market conditions or appropriate new investment instruments, etc; - Analyze clients’ needs and financial data given and devise solutions to meet client’s goals & objectives in all areas of personal financial planning. This would include reviewing clients' existing Insurance and investment portfolio and loans liabilities;- Attend market updates meetings and product launches held by various Fund Houses and our investment department. Show less

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  Franklin Templeton Investments

  Jul 2007 - Apr 2017

  Client Service Manager

  - Provide client servicing support to our Channel Partners that includes; product training to bankers and financial advisers, attending to their funds' and operational queries, provide sales aid materials to assist IFAs and bankers in their sales and co-ordinate with Portfolio Managers or Product Specialist for concall to provide Fund update;- Increase market share by working with my assigned Channel Partners to identify gaps in their range of products and/or introduce new funds that are in line with their fund focus list or cross-selling;- Assist in maintaining a customary and effective CRM system for the sales retail team;- Undertake department’s tasks, which include monthly MIS preparation, management reporting and projects as and when required;- Support and provide information to key internal stakeholders across the business on projects or stakeholders’ enquiries pertaining to retail sales department;- Preparation and dissemination of Funds’ corporate actions to Distributors that includes updated Funds’ Legal Documents; - Assist RMs in the whole spectrum of onboarding of New Accounts, which includes gathering AML/KYC documents and co-ordinating with Operations in setting an account. Show less

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  HSBC Global Asset Management (Singapore) Limited

  Apr 2017 - Jan 2021

  Former Client Service Manager (Wholesale - SEA)

  - Provide client related servicing support to Distributors/ Corporate Fund Investors across SEA which include; attending to their funds’ queries, troubleshoot on operational matters, and provide sales aid materials to assist bankers and IFAs in their sales; - Render sales support activities to the RMs in providing market intelligence reports, co-ordinate on DDQ and legal agreements, and onboarding of New Accounts which includes co-ordinating with internal departments on KYC/AML documents and account setup;- Responsible for other sales administrative matters (ie. Dissemination of Corporate actions related to Fund / Fund manager changes, AGM forms, attend to Platform Information Providers’ request & legal fund documents and queries from internal stakeholders);- Handle direct clients’ queries and transactions; - Support and provide monthly reports and ad hoc information to internal stakeholders’ requests related to FCC, Compliance and Business Risk Management;- Assist Head of Sales in preparation of Sales reports for management and handling of ad hoc projects related to regulatory requirements and /or new initiatives. Show less

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  BNY Mellon Investment Management (S) Pte Ltd

  Aug 2022 - Jul 2023

  Client Service Manager (Institutional + Wholesale)

  - Provide client servicing support to Distributors/ Institutional Investors within SEA whichmainly includes; attending to their queries, completing of customized funds’ reporting,dissemination of marketing materials & troubleshoot on operational issues;- Render sales support to the RMs; co-ordination of RFI/DDQ, self-certification ofmarketing materials, updating of sales activities to CRM system, & co-ordination ofevents and travel itineraries;- Work with compliance to onboard new clients and periodic reviews of existing clients tomeet local KYC/AML requirements;- Assist in other administrative matters; ie. ensure proper documentation of records inshared folders, maintain up to date log of premiums and ensure clients’ names areregularly updated for KYC purposes. Show less