Remy Littrell

Experience

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  NORTH COUNTY TENNIS PATRONS

  Jan 2008 - May 2012

  Assistant To The Director

  Assisted tournament director with youth tennis tournaments and facilitated tournament rotations on schedule and organized awards presentations.

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  Pala Mesa Resort

  Aug 2012 - Jun 2018

  Assistant Tennis Professional

  Teach and lead summer camps and weekly workouts, schedule weekly private lessons with multiple clients, and keep kids entertained in a fast-paced environment while maintaining a positive attitude.

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  Harrah's Resort Southern California

  May 2013 - Oct 2013

  Pool Cashier

  Managed transactions totalling over $5,000 per shift, registered 2,000+ guests for pool day club concerts and other special events, and delivered exceptional customer service through diffusing tense interactions by clearly communicating expectations and rules.

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  Audi

  Sept 2014 - Jul 2015

  Sales Porter

  Detailed the interiors and exteriors of 8+ sold cars per day, independently inspected and delivered sold cars, to sales executives to dealerships within a 150 mile radius, organized and did inventory for all vehicles on the lot.

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  Profade Apparel

  Oct 2015 - Apr 2016

  Executive Assistant

  Presented new marketing ideas, tracked inventory using Excel, and gained experience in sales.

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  Welk Resorts

  Apr 2017 - Jun 2018

  Activities Lead

  Customer service, hitting monthly sales goals, weekly inventory tracking and ordering, organization, time-management, cash-handling, training new hires

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  SPY

  Jun 2018 - Jul 2020

  Set up new accounts: made sure dealer paperwork was filled out correctly and completely. Received P.O.’s and pre-books, checked pricing, terms, and discounts - let buyer know of any discrepancies. Daily communication with sales reps, ensured R.A.’s were done promptly, coordinated samples, entered orders, promos, and took sales calls. Ran back off of military channel through Shopify. Facilitated web needs: LiveChat, placing orders, shipping inquiries, returns, back orders and fraud detection. Processed warranties, took customer service calls and checked/called back voicemails. Run back-end of our military channel, www.spyopticsi.com through Shopify- made sure items were in stock, orders are being fulfilled and captured payment. Retail lobby sales, handle customer service requests/inquires, exporting orders/data entry/releasing orders/transferring from outside vendors, managing sponsored athlete accounts, and processing and distributing return authorizations and communicating company return policies.

  • Sales Support Specialist

    Feb 2020 - Jul 2020

  • Customer Service Representative

    Apr 2019 - Feb 2020

  • Customer Service Ambassador-Receptionist

    Jun 2018 - Apr 2019
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  Hemlock Hat Company

  Jul 2020 - now

  Operations and Sales Support

  Execute office policies and procedures including data entry, inputting invoices/reports and implementing new processes to streamline and enhance workflow.- Maintain physical records with effective filing systems.- Safeguard concepts, policies, and procedures for all shipping operations, customer service,billing and other critical documents.- Develop and implement office policies by setting up procedures and standards to guide theoperations of the office.- Manage relationships with vendors and service providers, ensuring that all items are invoicedand paid on time.- Maintain contact lists and serve as key point of contact for any administrative needs.- Critical point of contact for customers, sales reps, accounts and vendors.- Establish and maintain effective communication with in-house team, sales reps, accounts, andcustomers.- Keeps informed by reviewing and analyzing special reports and summarizing information.- Maintain inventory records. Update Wholesale and Ecomm systems with correct inventory ifthere are discrepancies or oversights.- Works with warehouse manager to oversee shipping requirements and logistical needs forspecific vendors and accounts.- Oversee and serve as the main point of contact for all accounts receivable & payable relatedtasks- Keep up to date records of billing contacts and payment methods for each account.- Utilize QuickBooks for:- New account setup- Update and maintains account details- Enter orders and print packing slips/invoices- Issue and create credit memos and return allowances.- Create new sku listings and make inventory adjustments.- Run reports- Oversee and consistently maintain wholesale order entry system (RepSpark).- Create new vendor profiles- Assist reps with materials needed, training and order entry related questions.- Make inventory adjustments, ensure accurate inventory levels are reflected.- Troubleshoot any system issues with RepSpark. Show less