
Muhammad Irfan
Operations Manager, Technical Support Specialist

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About me
I.T Support & Network Engineer at Al-Faisaliah Group, Saudi Arabia.
Education

Okara, Pakistan
-PGD Computer ScienceMatriculation & F.Sc.

CORVIT Systems. Lahore, Pakistan
2010 - 2011C.C.N.A, M.C.I.T.P Computer Science 1STC.C.N.A. Training

University of Balochistan. Quetta, Pakistan
2004 - 2006Master's degree International RelationsMasters in International Relations.

Government College. Okara
2003 - 2004P.G.D(Postgraduate Diploma in Computer Sciences) Computer Sciences AIntroduction to I.T.Operating Systems.Microsoft Office.Networking.Database.Corel Draw.Adobe Photoshop.Web Development.

Punjab Public Srvice Comission
2003 - 2004Combined Competttive Examination Combined Competitive ExaminationActivities and Societies: Competitive Examination Combined Competitive Examination for Provincial Management / Civil Services. (Collector, District Food Controller, Labor Officer, Assistant Registrar Co-Operative Societies, Civil Defense Officer & Excise & Taxation Officer)

University of the Punjab. Lahore, Pakistan
2000 - 2002Bachelor's degree HISTORYActivities and Societies: Islamic History, Journalism, Urdu Literature Graduation

Govt College. Okara. Pakistan
1997 - 1999F.Sc Pre. Engineering 1stActivities and Societies: Cricket. F.Sc.

Govt M.C High School
1995 - 1997Matriculation Science, 1stActivities and Societies: Cricket, Student Welfare Matriculation.
Experience

Computer World, Al-Noor Plaza, Okara, Pakistan
Aug 2000 - Mar 2013Operations Manager, Technical Support Specialist- Administration and Management of firm- Dealing & Negotiation with end users as well as Corporate Sector- Maintain Records & Correspondence of Firm's Business- Sales & Services, Customer Liaison- Provide Support to National Bank of Pakistan, City District Government and other companies& organizations- Manage functions- Manages day to day processing of accounts receivable and payable using QuickBooks,producing reports as requested- Provide services to end users as well as corporate sector- Technical support Specialist, Hardware, Software & Networking.- Purchasing of Hardware from market at competitive rates- Provide Software Upgrade and Installations for Business Automated Systems.- Provide services to users regarding software errors and fixes.- Backing up databases and Data Loss Recovery.- Software testing, tracing bugs and other failures; provide reports.- Establishment and Configuration of LANs & WANs. Show less

National Bank of Pakistan
Aug 2001 - Mar 2013Technical Support Specialist + Hardware, Software & Network Engineer- Maintain and troubleshoot bank’s I.T system in 50 branches of the region.- Technical support to the bank for online and in branch desktop computers, printers andother I.T peripherals.- Assistance in using automated system and different software.- Assembling & Installation of new and used PCs, PC hardware components, Printers and otherPC peripherals.- Installation of operating systems for Microsoft windows and troubleshooting.

City District Government. Okara, Pakistan
Oct 2005 - Mar 2013System/Network Administrator / Engineer, Technical Support Specialist- Troubleshooting and configuration of hardware & Networks spread in 7 campuses with 22Labs and offices.- Analyse whole network with routers and switches for secure, effective and efficientcommunication- Authorization and authentication of all users on storage and all other resources.- All users must be members of domain server, Exchange Server and control from centraloffice.- Provide internet at all level with bandwidth monitoring and policy. Implement proxy Servers.- Take Backups, Antivirus configurations & unattended installations and updates for software.- Configuration of messaging services like Outlook.- Implementation of ISA Server with VPN and internet security.- Configuration of routers and switches for communication.- Hardware and software troubleshooting and diagnosing problems.- Wireless Routers and Access point’s configuration in networks. Show less

Ministry of health Saudi Arabia
Sept 2013 - Oct 2013Network Engineer, System EngineerMinistry of Health, Saudi ArabiaHajj Operation 1434 H (2013 AD) September 22, 2013 to October 21, 2013.Network Engineer, System Engineer- Designing & Printing of Digital Paper forms of patients in Riyadh, Saudi Arabia.- Configuration of USB Network Servers to connect with MoH (Ministry of Health) servers.- Configuration of Digital Pens to connect with MoH (Ministry of Health) servers.- Establishment of DATA Centre in Mina Emergency Hospital, Mina, Makkah Mukarramah.- Configuration & Troubleshooting of Networks spread in 6 Medical Centres spread in MakkahMukarramah in Mina, Muzdalifah & Arafat.- Analyze whole network with routers and switches for secure, effective and efficientcommunication- Authorization and authentication of users on network, storage and all other resources.- All users must be members of MoH servers and control from central office.- Provide internet at all level with bandwidth monitoring and policy.- Take Backups, Antivirus configurations & unattended installations and updates for software.- Installation & Troubleshooting of Workstations to be the part of Network- Configuration of routers and switches for communication.- Hardware and software troubleshooting and diagnosing problems.- Wireless Routers and Access point’s configuration in networks. Show less
Licenses & Certifications

C.C.N.A.
Cisco
Languages
- enEnglish
- urUrdu
- arArabic
- puPunjabi
- saSaraiki
- hiHindi
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