Mirza Ashraf Bin Azmi

Experience

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  Tenaga Nasional Berhad

  Feb 2019 - May 2019

  Internship Program

  Understanding on how to read single line diagram, TNB power system works, the protection in TNBD system, function of every single parts (Transformer, Circuit Breaker, Cables, Relays etc).

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  MECIP Global Engineers Sdn. Bhd.

  Mar 2020 - Mar 2021

  Project Engineer ( Electrical & Instrumentation)

  Project Involvement/Roles:1. Engineering Services for 3rd Bagging system at PETRONAS Chemical Polyethylene SDN BHD (PCPSB) - Current Stage BED2. Provision of Detail Engineering Design Services for Upgrading of Biodiesel (B30) Project at Petronas Dagangan Berhad (PDB) Fuel Terminals.3. Pilot Project/Trainee Project EngineerResponsibility:1. Responsible for maintaining the quality of deliverables according to ISO 90001: 2008 to the clients.2. Liaise with the client to discuss the progression of the project3. Familiar with PETRONAS Technical Standard (PTS)4. Able to use AutoCAD software5. Assigned as Project Engineer (Electrical) to perform typical electrical calculation & documents as follows:a. Motor & Electrical Load Scheduleb. Electrical Cable Sizingc. Emergency Diesel Generator sizingd. Electrical Specificatione. Electrical Design Basisf. Electrical Equipment Datasheetg. Electrical Cable Routingh. Single Line Diagram & Block Diagram drawing Show less

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  Huawei

  Mar 2021 - Feb 2023

  Customer Support Engineer(Server, Storage & Cloud)

  As the owner of the entire service request handling process, have to take responsibility SR resolution SLA and achieves customer satisfaction.-Entitlement checks for field service and spare parts requests.-Manage the progress of customer service requests, even if cases are escalated at the PSE or RDE level.-Allocate onsite service tasks and spare parts in a timely manner based on the authorized inspection results.-Effectively and timely communicate with customers about the technical level of SRs, SR handling progress, and solutions.-Prepare solution and guide customer implementation.-Provide remote technical support for the customer whichincluding collect information remotely, view configuration, log, and debugging information, replicate the problem in the lab, identify root cause and justify solution and assist with remote solution implementation. Show less

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  Hitachi Vantara

  Feb 2023 - Jun 2024

  Storage Consultant

  Client : TD Bank1. Administration of the storage infrastructure.2. Work according to predefined ITIL processes especially Incident - Change Management.3. Planning and executing SAN-/Storage-related changes/tasks.4. Documentation of environment specific processes5. Execute storage LUN Allocation, extensions - De-Allocation.6. Hitachi Management products including HiCommand Suite(HCS), OpsCenter, and Tuning Manager.7. Administration of storage replication.8. Performance analysis and troubleshooting using Tuning Manager.9. Process incident-tickets according to defined SLAs.10. Troubleshooting of issues related to SAN/storage.11. Communicate and work with L3 Operational team and Customer to address or resolve issues.12. Trigger required escalation following predefined escalation matrix.13. Support and assist with hardware enhancement / hardware maintenance work by following Incident/Change Management Process. Show less

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  Pure Storage

  Jun 2024 - now

  Resident Storage Engineer

  Client : Maybank• Support and daily administration of storage infrastructure.• Proactively reviewing/auditing and reporting on the customer’s storage environment for errorconditions and efficiency status.• Becoming a trusted advisor to the customer and account team.• Staffing augmentation to customers storage team.• Being a key conduit working with Pure Storage Global Services for support calls.• Perform operational duties within a customer’s IT Service Management framework.• Provide support for storage projects and solutions such as data migrations, backup andrestore, disaster recovery, storage consolidation, data protection, and storage performance. Show less