Kristofer Kucirek

Experience

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  PayPal Inc.

  Jan 2000 - Jan 2017

  Entrusted to oversee all aspects of compliance analytics and reporting, I determined requirements and allocated resources to meet executive-level reporting demands; developed and managed dashboards monitoring key performance indicators; set and communicated policies and standards; and pinpointed pathways for improving processes and productivity all while managing a team of 20 analysts. My achievements included:• Generating a 25% improvement in team productivity by producing new logic for the Teammate Task Dashboard measuring the output of 700+ analysts.• Leading an assigned team of six to rewrite 200+ standard operating procedures (SOPs) to maximize efficiency and quality.• Reducing the total number of false positive sanction leads by 40% through robustification of reporting standards, improving compliance with Office of Foreign Assets Control (OFAC) requirements.• Spearheading an initiative to develop a suspicious reporting tool, enhancing enterprise and customer due diligence through daily monitoring while also supporting production goals.• Repeatedly being named among the top 1% of critical talent in global operations. Show less Ensuring the attainment of objectives for critical reporting and analytics for global operations, I developed core analytics for performance management and the customer experience while driving business process improvement. To this effect, I directed a five-person leadership team supervising 30+ indirect reports, communicated requirements for key data deliverables, confirmed continuous alignment with corporate business strategy, and collaborated with executive teams to conduct top-to-bottom reviews of business unit performance during monthly meetings. My accomplishments included:• Delivering improved internal efficiencies alongside $10M in cost savings by overseeing the development and rollout of a web-based performance management and tracking system.• Overseeing the planning and build out of new reporting tools improving the tracking of chargebacks, claims, merchant vetting, and customer service, with implications across production, management, and executive levels.• Enhancing investment decision making by creating business logic to assess potential financial impact for various contract options. Show less Managing and motivating a team of seven analysts, I directed the utilization of leading-edge tools to advance objectives for fraud deterrence, conducted routine reviews of loss data to identify high-loss rate products, and implemented fraudulent filters to minimize internal risk. My achievements included:• Reducing operating losses by $60M through the identification and remediation of risk infrastructure gaps.• Proposing and leading the production of a next-generation application and securing buy-in among executive leadership.• Steering the overhaul of global risk models, optimizing risk mitigation strategies while also improving real-time transaction monitoring, yielding $25M in cost savings.• Creating a new queue management tool enabling analysis of 30+ fraud models and prioritization of leads. Show less Providing outcome-focused leadership to a team of five product managers tasked with devising initiatives for improving risk in global operations, I led requirements analysis, tool build-out, and cross-unit implementation; liaised with development and risk teams to advance reporting capabilities; kept management teams apprised of emerging issues; and centralized recommendations for swift remediation. My achievements included:• Developing an original transaction data mart, identifying consumer, merchant, and PayPal losses at the transaction level and serving as a new foundation for future loss reporting with the potential for tens of millions of dollars in cost avoidance.• Catalyzing a 25% performance improvement through the development of the first integrated teammate statistics reporting performance dashboard, tracking productivity of nearly 1K team members. Show less

  • Senior Manager Compliance Reporting and Analytics

    Jan 2011 - Jan 2017

  • Senior Manager Reporting & Analytics Global Customer Service and Operations

    Jan 2007 - Jan 2011

  • Manager Risk Operations Analytics and Fraud Tools

    Jan 2005 - Jan 2007

  • Project Manager Risk Operations

    Jan 2004 - Jan 2005

  • Risk Operations Analytics Analyst

    Jan 2001 - Jan 2004

  • Cutomer Service Representative

    Jan 2000 - Jan 2001
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  TD Ameritrade

  Jan 2018 - Jan 2018

  Leader, Business Insights Reporting & Analytics

  Onboarded to manage production of data insights key to internal decision making, I steered the translation of business requirements into technical specifications; led teams in executing data collection, analysis, and reporting functions; recommended proper productivity and quality metrics by business level; and maintained lines of communication with executive leaders to discuss performance indicators and opportunities for refining reporting and analytics output. My achievements included:• Delivering superior thought leadership to enhance the usability and impact of analytics and insight deliverables. Show less

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  KIC Properties

  May 2018 - now

  Operations Advisor

  Manage the day to day operation of a $20 Million family owned real estate investment firm over several states. Complete analysis of all due diligence materials on prospective purchases of additional real estate investments. Consult with bankers on current loan rates and terms, consultations with accountants regarding accelerated depreciation and tax exposure. Process all lease payments and all accounts payable transactions. Respond to all inquires regarding necessary repairs on properties. Set up new accounting software and program for the company. Show less

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  C3 Brands

  Jul 2019 - now

  Director of Financial Planning and Analysis