Anna Jimenez

Experience

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  Teleperformance

  Jul 2019 - Dec 2020

  Customer Service Agent

  As a Customer Service Agent, I was responsible for managing customer interactions across various channels, ensuring a positive experience and quick resolution of issues. My role was pivotal in maintaining customer satisfaction and retention.Main Tasks:- Processing online orders, payments, and refunds for customers.- Providing support for technical issues and product inquiries.- Handling retention efforts to maintain customer relationships.- Documenting all customer interactions and transactions accurately.- Contributing to team sales goals through targeted selling efforts. Show less

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  Conduent

  Jan 2021 - Jun 2021

  Customer Service Representative

  In this role, I focused on delivering exceptional customer support for clients with car loan inquiries. My ability to handle high-volume calls and provide accurate information was key to ensuring customer satisfaction and loyalty.Main Tasks:- Handling inbound and outbound calls to address customer inquiries about car loans.- Providing troubleshooting assistance and scheduling appointments with dealerships.- Documenting customer interactions and follow-up actions in the system.- Offering solutions to customer issues and escalating complex cases as needed. Show less

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  WeWork

  Jun 2021 - Jan 2022

  Technical Support Specialist

  As a Technical Support Specialist, I provided essential technical assistance to customers, helping them resolve issues with software and hardware. My role required strong problem-solving skills and the ability to communicate complex technical information clearly.Main Tasks:- Managing inbound calls and providing technical support for McAfee software installations.- Diagnosing and troubleshooting software, hardware, and network issues.- Assisting customers with membership upgrades and retention strategies.- Documenting customer interactions and resolutions in the support system.- Escalating complex technical issues to higher-level support teams when necessary. Show less

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  Telecomunicaciones de Mexico

  Jan 2022 - Jun 2022

  Sales Agent

  In this sales role, I excelled at generating leads and converting them into loyal customers for health products. My focus was on understanding customer needs and effectively communicating the value of the products, leading to high sales performance.Main Tasks:- Handling inbound calls to pitch health products and services to potential customers.- Generating leads and following up on sales opportunities.- Demonstrating in-depth product knowledge to answer customer inquiries.- Closing sales and achieving monthly sales targets.- Tracking and reporting sales performance to management. Show less

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  Job Duck

  Oct 2022 - Jul 2023

  Virtual Assistant

  As a Virtual Assistant, I provided comprehensive administrative support to a U.S.-based attorney, managing critical tasks to ensure smooth operations and client satisfaction. This role allowed me to leverage my organizational skills and adaptability in a fast-paced, remote work environment.Main Tasks:- Managing and organizing email communications and scheduling appointments.- Handling administrative tasks, including document preparation and data entry.- Providing excellent customer service to clients through various channels.- Managing social media accounts and creating content to enhance online presence.- Conducting market research to support business development and marketing strategies. Show less

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  Tax Network USA

  Sept 2023 - Apr 2024

  Appointment Setter

  In my role as an Appointment Setter for a U.S.-based company, I was responsible for assisting clients with tax issues by efficiently scheduling appointments with tax professionals. This position required strong communication skills, attention to detail, and the ability to manage client interactions empathetically and professionally.Main Tasks:- Contacting clients via phone and email to understand their tax concerns.- Scheduling appointments with qualified tax professionals based on client availability and needs.- Managing and updating the appointment calendar to ensure efficient scheduling.- Providing clients with necessary information about their appointments and the tax services offered.- Following up with clients to confirm appointments and address any additional questions.- Collaborating with tax professionals to ensure smooth coordination and preparation for client consultations. Show less

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  Astroblaster

  May 2024 - now

  Customer Success Manager

  Initially hired as an Account Manager, I was promoted to Customer Success Manager due to my ability to foster strong client relationships and drive customer satisfaction. In this role, I manage a portfolio of high-value clients, ensuring they achieve their desired outcomes and maintain long-term engagement with our services.Main Tasks:- Overseeing client onboarding and ensuring a smooth transition.- Conducting regular check-ins and performance reviews with clients.- Developing and implementing strategies to increase customer retention and satisfaction.- Identifying opportunities for upselling and cross-selling within the client portfolio.- Collaborating with cross-functional teams to address customer needs and resolve issues.- Analyzing customer data to drive continuous improvement in service delivery.- HighLevel Onboarding, Onboarding Clients, Client Retention, GHL Tech Support, GHL Account Setup Show less