Gloria Ukomadu

Experience

• 

  Arik Air

  Jun 2019 - Feb 2022

  Junior Digital marketer

  Arik Air Aviation Centre is privately and wholly Nigerian-owned commercial airline operating both domestic and international flights. it is West Africa's leading airline.Responsibilities:• Created engaging social media content posts.• Collaborated with senior team members to devise and execute comprehensive digital marketing strategies aligned with company goals and target audience.• Contributed to the development of email marketing campaigns.• Partnered closely with cross-functional teams, including SEO specialists, marketing strategists, designers, and developers, to ensure seamless and integrated marketing efforts.• Prepared monthly reports and actively participated in weekly team meetings with supervisors.• Engaged with followers by responding to comments, fostering meaningful interactions, and providing support as needed.• Monitored social media activities to gauge public perception of the company's brand.• Conducted regular competitor analyses to stay abreast of industry trends and identify potential areas for growth and differentiation. Show less

• 

  Moovitdigital

  Jun 2022 - Dec 2022

  PR-Social Media Manager

  Moovit Digital is a digital marketing agency that creates online strategy, storytelling, designs, copywriting, advertising, and more for SMEs.Responsibilities:• Formulated and executed social media strategies to enhance brand visibility and interaction.• Supervised all social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn) and content schedules.• Analyzed social media metrics to spot trends and optimize performance.• Crafted compelling social media content, including text, images, and videos.• Coordinated with various departments (e.g., marketing, SEO specialists, and customer service) to manage brand reputation, identify influencers, and align efforts.• Stayed abreast of the latest social media trends, design tools, and technologies.• Generated regular reports on social media performance. Show less

• 

  Softiris Africa Limited

  Oct 2022 - now

  Training/Client Support Consultant

  Softiris Africa Limited is a Pan-African oriented brand, with a focus to provide technical support services for hospitality industries, payroll, and education across the African continent.Responsibilities:• Provide training and support to clients, ensuring they understand and effectively utilize the software and services.• Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of the management software.• Manage client accounts, including updating information, tracking interactions, and resolving issues in a timely manner.• Develop and maintain client relationships through regular communication and follow-ups to address inquiries or concerns.• Coordinate with internal teams to prioritize and address client needs and requests.• Monitor client satisfaction and engagement levels, taking proactive measures to address any issues or concerns.• Prepare and deliver regular reports on client interactions, feedback, and satisfaction metrics to management. Show less

• 

  Lassod Consulting Limited

  Feb 2023 - Jul 2023

  Digital Marketing Assistant

  Lassod Consulting Limited specialise in empowering businesses to thrive in the rapidly evolving digital landscape.Responsibilities:•Developed engaging and creative content for social media platforms, including graphics, blog posts, emails, and videos, using Canva.• Ensured all content aligns with the brand voice and resonates with the target audience.• Established and maintained a content calendar to ensure a constant and timely presence on social media.• Scheduled posts and campaigns to maximize reach and engagement.• Actively engaged with followers by promptly and professionally replying to comments, messages, and concerns.• Created meaningful interactions with the audience to increase brand loyalty.• Conducted monthly reports and actively participated in weekly team meetings.• Worked closely with the head of digital marketing, the marketing team, strategists, SEO specialists, designers, and other departments to ensure that all social media initiatives supported digital marketing objectives and the company's unique messaging.• Stayed current on the latest social media trends, platform updates, and industry best practices.• Incorporated new features and techniques into social media operations. Show less