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Gaurav Aggarwal

Gaurav Aggarwal

Team Leader

Followers of Gaurav Aggarwal420 followers
location of Gaurav AggarwalJohor Bahru, Johore, Malaysia

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  • Timeline

  • About me

    Business Leader

  • Education

    • The Army Public School

      1994 - 2001
      Commerce

    • Delhi University

      2001 - 2005
      Bachelor of Arts (B.A.) Bachelor of Arts

  • Experience

    • Global Vantedge

      Jun 2004 - Nov 2007
      Team Leader

    • Icici Prudential Limited.(Priority Circle)

      Jan 2007 - Jun 2008
      Agency Manager

      Managing HNI customers for ICICI and helping them with their investments in insurance , MFs and other financial instruments.

    • Startek India

      Jul 2008 - Jan 2014
      Sr. Manager - Operations

    • Ccc by stc

      Apr 2014 - Feb 2018
      Associate Vice President

      Heading CLM business in Riyadh for Saudi Telecom company. Heading both consumer and enterprise business units including telesales, retentions, customer service and complaint management.

    • Startek

      Feb 2018 - now
      Vice President Customer Service Operations

      Site head , leading service delivery and client relations across multiple geographies.

  • Licenses & Certifications

    • Digital transformation

      University of Virginia Darden School of Business
      Sept 2021

    • Six sigma - Green Belt

      KPMG India
      Nov 2017