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Desislava Krasteva

Desislava Krasteva

Customer Service Advisor

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location of Desislava KrastevaSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    CEE SDM Team Manager at HP Inc | ITIL® Foundation Certificated in IT Service Management

  • Education

    • Sofia University St. Kliment Ohridski

      2017 - 2018
      Master's degree Foreign languages

    • Otto-Friedrich-Universität Bamberg

      2016 - 2018
      Master's degree Germanic Languages, Literatures, and Linguistics

    • University of Tübingen

      2014 - 2016
      Bachelor's degree Computational linguistics

    • Sofia University St. Kliment Ohridski

      2009 - 2014
      Bachelor's degree Bulgarian Language and Literature

  • Experience

    • Sitel

      Mar 2010 - Feb 2014
      Customer Service Advisor

      Worked for the Bmw Bank Projekt

    • Swiss Post Solutions, Inc.

      Nov 2016 - Aug 2017
      Customer Support Specialist

    • HP

      Sept 2017 - Feb 2020
      EMEA Service Delivery Manager

    • OfficeRnD

      Feb 2020 - Jul 2021
      Customer Success Manager

    • HP

      Dec 2022 - now

      • CEE SDM Team Manager

        Apr 2024 - now

      • EMEA Service Delivery Manager

        Dec 2022 - Mar 2024

  • Licenses & Certifications

    • Giving & Receiving Effective Feedback

      HP
      Jan 2025
      View certificate certificate

    • Hudson Institute of Coaching Spot Coaching™

      Hudson Institute of Coaching
      Oct 2024
      View certificate certificate

    • ITIL v4 Foundation

      PeopleCert
      Oct 2024