Alejandro Cortez

Experience

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  Warby Parker

  Sept 2016 - Apr 2021

  As Visuals Lead, I implement upcoming collections into our showroom by developing a plan of execution that is time efficient and distributed workload fairly. - Improved interpersonal communication with various clients in order to develop brand loyalty.- Developed conflict de-escalation and resolution as I encountered upset customers.- Established customer rapport through brand-centered interactions

  • Visual Lead

    Sept 2017 - Apr 2021

  • Sales Advisor

    Sept 2016 - Apr 2021
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  Southwest Airlines

  Sept 2018 - Dec 2018

  Operational Communications Intern

  - Worked with different communications strategies to deliver important news and updates to various operational channels- Wrote and edited newsletters adhering to Southwest and AP style writing guidelines- Designed and edited digital signs to promote upcoming events, important dates, and provide updates to ~58,000 frontline employees- Developed and copy-edited a story for Southwest: the Magazine, Southwest's external inflight publication with a circulation of over 6 million travelers per issue- Developed and copy-edited a story for LUVLines, Southwest's internal publication Show less

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  AHI Facility Services, Inc.

  Apr 2021 - Jun 2023

  Payroll Specialist

  Calculate wages and issue semi-monthly payments to 1700+ operations employees across Texas, Pennsylvania, and Oklahoma.Facilitate payroll information and maintain payroll records per company and industry standardsResolve payroll issues and answer employee questions via phone/email/in-person.Reconcile payroll accounts and prepare reports for managementProcess tax documents, including federal and state tax formsEnforce payroll policies and procedures while providing excellent customer service, resulting in a positive outlook for the department and company.Collaborate with operational managers regarding budget planning and forecasting payroll expenses, decreasing labor overspending by 14%• Developed workflow chart for the payroll procedures, decreasing payroll processing time by 30%Used Excel vlookup, xlookup, and pivot tables to analyze and reduce overlapping entries, time fraud, and duplicate entries, reducing overpayment by 7% Show less

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  Oncor Electric Delivery

  Jun 2023 - now

  Payroll Specialist I

  • Process, review, and manage payroll for over 5,000 corporate and operations employees, resulting in over $40M funds processed per month. Produce business intelligence reports and used Excel to validate and reconcile pay data, resulting in error-free payroll processing.• Facilitate year-end processes and procedures• Facilitate new team member training by providing SOPs and walkthrough of all payroll procedures• Manage and process 50-80 monthly employee request tickets covering various topics and complexities such as pay and tax inquiries, proper time code usage, and other business-related requests.• Led time code project to become subject matter expert on time code use • Develop and maintain rapport with external vendors, like UKG and benefit providers, and internal teams like HRBPs, HRIS team members and assist in collaborative projects as needed.• Understand business trends and events to properly estimate payment figures during payroll processing.• Engage and communicate HR-related initiatives to employees, such as Oncor’s One Pay project, to build employee trust and confidence in the payroll department and relevant initiatives.• Review and prepare SOX controls for manager approval Show less