
Parag Agrawal
MIS

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About me
Business Intelligence Analyst at Netlink Software Group America Inc
Education

LNCTE
2011 - 2015Bachelor of Engineering (BE) Computer Science
Experience

Gyanodaya information and education society
Oct 2016 - Feb 2017MISGenerate timely and accurate MIS reports for analysis like Daily Collection Report, Daily Attendance Report, In & Out Report, Invoice Report, Outstanding Work Report etc.Preparing daily & monthly MISMaintaining the Attendance punching, checking in daily & monthly

Expert 18 web solutions
Oct 2016 - Jan 2017SEO EXECUTIVE
Teleperformance
Jun 2017 - Jun 2018Technical Support Engineer• As a member of TSE Team at Teleperformance, I am responsible for all the technical queries of the customer on calls.• Handling premium customers of Yahoo.• Ask customers targeted questions to quickly understand the root of the problem.• Make sure to provide the better service with minimum AHT on calls.• Escalate tickets/cases to T3 Team for further assistance under the guidance of supervisor.

Netlink Software Group America Inc
Jun 2018 - nowBusiness Intelligence Analyst
Licenses & Certifications

C++
NIIT Technologies Limited
Volunteer Experience
Program Coordinator
Issued by Microsoft on Jan 2015
Associated with Parag Agrawal
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