Cynthia D. Hetrick

Experience

• 

  Staples Business Advantage

  Aug 2006 - Jan 2011

  Facilitated the completion and roll-out of Software AG server builds. Provided effective Tier II support. Delivered application support at all levels for the partner integration team.• Added to on-call support schedule after mastering the issue and resolution troubleshooting process.• Key part of team that built out several webMethods servers within required time frame. Partnered with customers to evaluate their needs and identify/implement appropriate eCommerce solutions. Built and maintained trust-based relationships with clients and co-workers while leading up to 50 e-Procurement projects at a time and providing backup support. Troubleshot and resolved order transmission and billing issues using a root cause analysis approach. • Consistently met go-live dates, achieved successful customer integrations, and created sound mapping documents.

  • System Analyst - Application Support

    Jan 2010 - Jan 2011

  • e-Procurement Project Manager

    Aug 2006 - Sept 2010
• 

  Staples

  Jul 2011 - Aug 2024

  Business Analyst

  Oversee the delivery of up to 25 simultaneous projects that involve the development and maintenance of integrations on multiple platforms using a variety of formats. Communicate with internal and external clients. Resolve errors and serve as primary troubleshooting contact on open projects. Mentor team and project members and serve as a technical consultant.• Develop a variety of project-related materials, tests, and code, as well as facilitate code changes and coordinate setup. • Recognized company wide as SME for Staples Advantage’s internal EDI code base for a large 3rd party platform.• Enabled project management team to manage customer setup without needing to write new customer code by documenting up to 30 existing standards map services within 4 to 6 months. Show less

• 

  Aqua Tech Plumbing LLC

  Aug 2024 - now

  President and Owner Aqua Tech Plumbing LLC