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Vikas Arora

Vikas Arora

Quality Analyst

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location of Vikas AroraBrampton, Ontario, Canada

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  • Timeline

  • About me

    Technical Support | Junior IT Analyst

  • Education

    • Npower Canada

      2022 - 2022
      Junior IT Analyst Information Technology Project Management

      14-week intensive online class training on the fundamentals of computer technology, and project management essentials.Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystemsTroubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scriptingSupport basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with… Show more 14-week intensive online class training on the fundamentals of computer technology, and project management essentials.Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystemsTroubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scriptingSupport basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communicationsConfigure and support PC and IoT device hardwareManage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAPLearn how to lay the foundations for successful Agile projects using methodologies and tools such as Scrum, KanbanDevelop a complete understanding of the Agile project management lifecycle, key techniques and deliverables Show less

    • Rayat & Bahra Institute of Engg. & Biotechnology

      2009 - 2013
      Bachelor of Technology - BTech Computer Science

    • St. Lawrence College

      2015 - 2017
      Computer Systems Networking and Telecommunications

    • Punjab State Board of Technical Education and Industrial Training

      2006 - 2012
      Computer Engineering Diploma

    • IMPERIAL INSTITUTE OF EDUCATION & TRAINING (B.ED)

      2013 - 2014
      Advance computer networking course Computer Systems Networking and Telecommunications

  • Experience

    • NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

      Mar 2012 - Dec 2012
      Quality Analyst

      • Designed digitization data by ensuring the exact figures of state population • Worked for NPR (National Population Register Project) by digitizing data for the state government to obtain accurate statistics for population • Answered incoming calls politely and responded to public queries so that they can get needed information

    • Smart Chip Limited

      Jan 2013 - Dec 2014
      Technical Support Executive

      • Managed Canteen Inventory Management system for unit-run army canteens by proving canteen units technical support for the billing system so that system could run efficiently • Engaged with windows server 2008 and installed IBM DB2 to data base for the canteens systems to ensure that canteen inventory management software would run without errors • Installed hubs and switches in the army canteens for networking of clients and servers resulting in increased competence of billing system Show less

    • Petro-Canada Gas Station & Petro-Pass Truck Stop

      Apr 2015 - Jul 2017
      Cashier

      • Worked at Petro Canada as the Cashier • Has the ability to handle the technical issues with the pumps • Along with that also able to handle the car wash issues. • Able to change the price change and add the new items in the POS • Can provide the assistance with the maintenance of the OLG • Able to process the orders of The Deliveries like: Coke products , Pepsi products and also Ice cream orders • Gained experience in managing and counting the deliveries and other store products • Process cash, credit card and debit payments notifying end day cash operations • Provide exceptional customer service by greeting patrons by their name and making them feel well attended resulting in increase sales • Manage food, beverage and other items in the store so that customers can easily locate them Show less

    • Circle K

      Dec 2017 - Feb 2020
      Shift Supervisor

      • Worked at Circle K as supervisor • Has the ability to handle the technical issues with the pumps • Able to process the orders of The Deliveries like: Coke products , Pepsi products and also Ice cream orders • Gained experience in managing and counting the deliveries and other store products • Process cash, credit card and debit payments notifying end day cash operations • Provide exceptional customer service by greeting patrons by their name and making them feel well attended resulting in increase sales • Ordering and maintaining store merchandize Show less

    • Amazon Fulfillment Centre

      Sept 2020 - now
      Inbound Stow/Stow Associate

      • Performed quality inspection of inventory • Collect and distribute inventory • Accommodated inventory to associates in order to be processed and stored • Completed safety audits

  • Licenses & Certifications