Deep Enrich
Janga Reddy
Desktop Support Analyst
Andhra Pradesh, India
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About me
Senior Desktop Analyst
Education
Golden High School
-High SchoolVignan Institute Of Technology And Science
2007 - 2009Master of Technology (M.Tech.) Computer ScienceBharat Institute of Engineering and Technology
2003 - 2007Bachelor of Technology (B.Tech.) Computer Science
Experience
GetSet Solutions
Nov 2009 - Feb 2012Desktop Support AnalystTitle: Desktop Analyst. Servicing the publishing companies 75 users in a PC/Mac environment. Occasionally I would provide support remotely to users on and off site. Duties included but were not limited to: desktop support, rollouts, deployments and migrations.Additional Duties: setup new printers and maintain and diagnose problems, remove spy ware and virus’, pricing and ordering parts, setup new users, diagnose and repair computer issues, setup Blackberry's, setup new users Lotus Notes, configure database and replications. Show less
JNET Technologies Pvt. Ltd.
Feb 2012 - nowSenior Desktop Analyst•Provide professional customer service and end user support through heat tickets•Workstation setup and configurations of phones for all users•Work closely with other campuses on software rollouts and updates.•Answers client's inquiries concerning systems operations•Disk Imaging, software installs LAN/WAN networking and server monitoring
Licenses & Certifications
PMP
Project Management InstituteAug 2014
Volunteer Experience
Volunteer
Issued by Indian Red Cross on Mar 2013Associated with Janga Reddy
Languages
- teTelugu
- enEnglish
- hiHindi
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