Adonnis G.

Experience

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  Kyoshi Art llc

  Jan 2008 - Feb 2015

  Manager/Writer/Agent

  -Obtain and secure contracts pertaining to the Film/Entertainment Industry, Commercials (small business as well as corporations) and some photography.-I represent 1/3rd of the think tank at Kyoshi Art llc. -I contributed to the scripts and treatments presented to the clients.-I am a direct influencer/ decision maker at Kyoshi Art llc.

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  Wheelhouse Enterprises

  Sept 2013 - Dec 2014

  Quality Analyst

  Audit time sensitive data.Analyze the product quality and report directly to the Controller. Respond to client request.

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  American Residential Services

  Feb 2015 - Jun 2017

  Inside Sales, Account Manager, HVAC Service Technician, HVAC installer, and Comfort Advisor

  At ARS Atlas Trillo we provide the highest quality HVAC equipment. Lennox, Trane, and Rheem are a few of the brands that we provide for next day instalation if need be.

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  One Hour Heating & Air Conditioning, LLC

  Jun 2017 - Dec 2018

  HVAC Engineer/ Senior Technician

  I provide heating and air solutions for residential and commercial clients.

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  Pacific Coast Electric Heating & Air

  Jan 2018 - Mar 2020

  Senior Service Technician

  Leading and assisting in HVAC repairs, replacement and Indoor Air Quality services.

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  Environmental Heating and Air Solutions

  Apr 2020 - Dec 2023

  Service Operations Manager

  ●Provides GM progress updates; weekly reports on expended labor hours, profit/loss status ●All pertinent KPIs; ●Project planning, scheduling, ●Cash Flow, materials management, job costing and profitability within existing budgets ●Managing trades and impact of changes in work ●Safety and compliance ●Service deliverables to clients/customers satisfaction ●Service technician training, development & management ●2 1/2 years of HVAC Management-5 Total years of Management(including B2B, CRMs; Database management) ●Developed Service manuals, Service Process and Procedures, Training Manuals●Established weekly 2-day trainings-focus on process improvement ●Maintain profitable Service Department-manage through conflicting priorities i.e. 50% call-back warranty/Install Department ●Managing multiple Service Areas-Benicia and Roseville offices (built the Benicia Service department from scratch) ●Service Payroll duties-attendance and all Service Admin aspects ●Over 83% Service Revenue growth from 2020-2022 ●Maintain 5-Star Google rating. Show less

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  TONYS PLUMBING SERVICE INC

  Feb 2024 - May 2024

  Service Operations Manager
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  Precision Heating & Air

  May 2024 - Mar 2025

  Service Operations Manager
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  F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical

  Mar 2025 - now

  Service Manager

  Call by Call Management: Oversee daily service call scheduling and dispatching, ensuring efficiency. Monitor performance metrics and customer feedback to enhance service quality.1:1 Meetings: Conduct regular one-on-one meetings with team members to discuss performance, address concerns, and set individual growth goals.Retain and Build Talent:Develop strategies to attract and retain skilled professionals, offering training and career advancement opportunities to foster a positive team culture.Support Sales/Install Department: Collaborate with sales and installation teams to provide quality leads and support daily sales goals. Ensure technicians are informed about promotions and product offerings.Periodic Audit of Truck Stock:Implement regular audits of truck stock to maintain inventory accuracy and availability of necessary parts, minimizing downtime.Rila Engagement and Team Performance: Foster engagement with company initiatives to enhance team performance and monitor key performance metrics for improvement.Grow Preferred Pattern Plan Memberships: Implement strategies to increase memberships in preferred pattern plans, tracking enrollment and retention rates.Daily Team Huddles: Facilitate daily meetings to review goals, discuss challenges, and encourage team collaboration, enhancing morale and performance.Customer Relationship Management: Build strong relationships with customers, addressing concerns and ensuring high satisfaction levels. Handle escalated issues promptly.Performance Monitoring and Reporting: Monitor KPIs for the service team, providing regular reports to upper management and analyzing data to drive improvements.Compliance and Safety: Ensure compliance with industry regulations and safety standards, conducting training to promote a culture of safety.Budget Management: Assist in developing and managing the service department budget, monitoring expenses, and identifying cost-saving opportunities. Show less