Ranjan Singh

Experience

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  WNS Global Services

  May 2005 - Sept 2006

  CUSTOMER SERVICE ASSOCIATE

  Process mapping & Documentation of the Processes at Client Site. Compile reports and review project performance with Client on daily / weekly / fortnightly basis.

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  Wipro BPO

  Sept 2006 - Jan 2008

  ASSOCIATE(Technical Support)

  -Deal with US Customers and troubleshooting Dell's Desktop related problems over the phone or via Remote Access Control.-Internet troubleshooting and Browser troubleshooting.-Windows server Knowledge-Worked in Window XP environment.

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  Infosys

  Mar 2008 - Jun 2009

  SENIOR PROCESS EXECUTIVE(Technical Support)

  -Deal with BT Engineers & Troubleshooting BT exchange related queries, providing the lines , updation of the record .- Also Works as a Floorwalker as per requirement.- Completed T100 certification Successfully .

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  Fiserv

  Jun 2009 - Sept 2011

  Associate Software Engineer

  1.Project Title On-Call Support (L2) Project Description - On-call support (L 2) – - Analysis of the abend/issue- Implementation of any needed changes to fix the abend/issue- Recovery of failed jobs by seeing that they are successfully restarted and run to completion- FGS Primary resource will inform FSO Configuration Manager if the abend/issue needs to be escalated to Level 3 2. Project Title Consolidations for Efficiencies (CFE)Responsibilities • Analysis of the posting groups and applications.• Analysis of all the elements• Analysis of the job schedules in CA-7.• Coding as per the specifications and standards.• Writing and reviewing the Unit Test Plans.• Unit testing of modules coded.• Code and Test Results Review.• Log Resolution.Project Description • Shutting down the posting groups with in applications.• Need to analyze all the elements in the posting.• Move necessary elements from those posting groups and eliminate the posting group.• Analyze the flow of the posting group.• Make the necessary changes to job schedules.3.Project Title Forecast of Holiday and Month End ProcessingResponsibilities • Analyze all the jobs in CA-7.• Requirement jobs needs to be analyzed.• Document all the issues. Show less

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  Fiserv

  Jan 2012 - Apr 2016

  • • Working Experience in ITIL concepts.• Working Experience in incident management. • Monitor and ensure Mainframes Batches up and running.• Receive remedy incidents and work orders as first line of support, record and track incidents.• Monitoring alarms using Remedy 7.5 ticketing tool and resolving the issues within predefined SLA defined by the client.• Identification of opportunities to improve the turn around time for issue resolution.• Resolving aging incidents and confirmation with the customers, co-ordinate 1st and 3rd line support.• Monitoring the status of all Active & Batch jobs in the subsystem, working on more than 54 Lpars.• Monitoring the System Performance and escalating to application team.• Worked with IBM and resolved Software/Hardware support issues(using Master Console).Also resume a disk drive.• Participate in Weekend, Month and Year end activities• Troubleshooting, escalation, and resolution of hardware and O/S problems 24/7 including access to trouble ticketing system.• Analyze the new issues and documenting them for team’s future reference.• Involving in Client calls and Meetings regarding discussion of the issues depending on the se-verity levels.• Co-coordinating with Backup team, Network team for respective issues.• Viewing and controlling the Processes running on the system and automating repetitive tasks. Show less

  • Software Engineering Manager

    Jan 2013 - Apr 2016

  • Team Lead

    Jan 2012 - Jan 2013
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  Romik Enterprises

  Apr 2016 - now

  Proprietor
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  Freelance IT & Web Specialist

  May 2016 - Apr 2020

  Freelance IT & Web Specialist

  • Work directly with Clients providing numerous solutions for web design/development, graphic design, IT/networking service, audio transcription, audio engineering.• Built and maintain professional websites for small businesses, schools on a WordPress platform, coaching clients on how to manage and update information.• Act as an expert while consulting clients in broad IT and networking related issues, developing loyal business client with small to medium size networking needs.• Demonstrate exceptional creative management skills , creating branding collateral as well as designing logos and marketing materials that innovate company image.• Produce business-focused architecture and solution design with technologies, web infrastructure and applications, storage, content management, networking and security.• Provide troubleshooting on network connectivity.• Accountable for all IT projects and services including delivery ,performance and functionality. Show less

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  Self-employed

  Apr 2020 - now

  E tender Consultant

  The process of Online Tender Bidding can always be very challenging and we understand that the difficulties what client faces during online tender submission. To help simplify the process for you, I have a team of experienced, expert and dedicated Tender Consultants who work with you and ensure a smooth bidding process by helping you track tenders, study lengthy tender documents, prepare Tender Short Summary for your ease which will assist you to understand the tender in short and described format instead of studying whole tender document which is our unique and innovative idea, raise pre bid questions, find Joint Venture /Consortium partners, bidder enrollment in online portal, prepare document for tender submission online and offline. Our main motto is 100% Technical Qualification of our clients in Tenders.Add-On Support in Tender Bidding Service - Technical Support:One of the major challenges in online tender submission is System Configuration, DSC Mapping, Online Payment etc. We care about our clients and so we assist them technically not only with the documents but even with the System requirement. Show less