Nillu Verma

Experience

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  Wipro

  Feb 2017 - Jul 2018

  Senior Process Expert

  Skilled Technical Troubleshooting Associate with expertise in diagnosing and resolving airtel router issues. Provide end-user support and manage incident tickets. Configure and install network hardware. Work with IT team members and vendors. Respond to network outages and emergencies. Monitor network performance and apply updates. Maintain records of network configurations and incidents.

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  Encore Capital Group

  Jul 2018 - Sept 2022

  Resident Expert

  Diagnose and resolve network connectivity and performance issues. Provide support to end-users for network-related problems and inquiries. Regularly monitor network performance and identify potential issues. Quickly address and resolve network outages or emergencies. Coordinate with IT team and vendors for network support and troubleshooting. Assist in applying network security measures, including firewalls and VPNs. Ensure adherence to organizational security policies. Maintain accurate records of network configurations and issues. Create and review reports on network performance and incidents. Configure and install network hardware like routers, switches, and access point Show less

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  Swiss Emmmaus

  Jan 2023 - Dec 2023

  Team Manager

  Seasoned Team Manager with extensive experience in leading and optimizing operations. Demonstrated expertise in developing and implementing effective operation strategies, managing high-performing teams, and enhancing operational efficiencies. Proven track record of driving successful outcomes through data-driven decision-making, risk management, and strategic planning. Fostered collaborative team environment, training and mentoring staff, and maintaining compliance with regulatory requirements. Committed to delivering exceptional service and results in a fast-paced, results-oriented environment. Show less

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  Besant Technologies

  Mar 2024 - Sept 2024

  Network Engineer

  Assisted in configuring routers, switches, and firewalls under supervision, maintaining local area networks (LANs) & wide area networks (WANs). Participated in diagnosing and resolving network issues. Improvenetwork performance and reduce connectivity problems while maintaining accurate network documentation, including topology diagrams and configuration files.Use network simulation tools to analyse traffic and performance.Assist in testing new network solutions and configurations before deployment. Provide technical support to users regarding network access and connectivity issues. Help resolve end-user issues related to networking hardware and software Show less