Mark Chay

Experience

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  Qi Lin Engineering PTE LTD

  Dec 2012 - Feb 2013

  Technician
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  Diners Club International

  Feb 2013 - Apr 2013

  Administrative Temporary

  Job Scope-Assisting in documentation of the company-Waiving off customer extra payments-Helping customer to activate their credit cards-Picking up phone call to answer to customer need-Teach newcomers about the company -Assisting in communication with different departments

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  NEC Asia Pacific Pte Ltd

  Feb 2014 - May 2015

  Temporary stuff

  -Using SAP system to update and stock in PO. -Assist the financial department with their work.-Helping to manage the small store house in the office.-Filing of documents.-Help to create reports, such as GST rebate.

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  Marken

  Sept 2015 - Jan 2015

  Operation Executive(Intern)
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  NAFA SYSTEM SERVICES PTE LTD

  Apr 2016 - Jun 2016

  Supervisor

  Job Scope-Manage worker -Manage worker schedules -Plan worker task-Check that worker is meeting standards-Fill in for worker if they are on urgent leave/MC-Stock planning-Conduct training for newcomers-Communicate with other company to ensure maximum customer satisfaction-Customer handing

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  FARO Technologies

  Jun 2016 - Jan 2017

  Technician

  Job ScopeServicing for Scanner which includes-Incoming check-Assisting in repairing the machine-Calibration -Outgoing check-Packing which includes documentation=Assembling an Arm which includes-Checking parts functionality -Following SOP to assemble parts-Outgoing check-Packing which includes documentationProvide company feedback -Interviewing workers and get their comments and suggestion to improve the workflow -Help to promote a positive working environment-Communicating with the higher management about the needs of the workers to ensure a smooth flow Show less

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  Pushbutton

  Feb 2019 - Apr 2019

  Event Coordinator

  -Recruited 17 part timers in 2 days through the usage of digital marketing-Managed over half a million dollars worth of assets without major losses or damaged-Did customer service recovery when there are complaints and issues with the product-Supervised and guided part-timers to their different roles, and educated them on SOPs in case of emergencies.-Results: Client was very satisfied with the service provided, and did another arrangement of other events with the company

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  Dedronflowers

  Mar 2019 - Apr 2019

  Website Designer

  -Created digital marketing strategies for the business by using SWOT analysis, Customer journey map & Website optimization to enhance SEO-Advice to collaborate with other companies to boost traffic to the sites-Leading the team in website creation and content optimization to increase customer awareness

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  Cristofori Music Pte Ltd

  May 2019 - Oct 2020

  Digital Marketing Executive

  -Solely established and managed online channels on Meta, Carousell, Lazada, Shopee, and the company’s website.-Closely worked with the directors and the chairman, presenting innovative ideas aligned with the company's goals to improve online and offline interaction. One initiative to conduct product demos and service aftercare resulted in more than 112 positive reviews with an 80% review rate over a 3-month period and new customer sales.-Conducted in-depth research on digital marketing trends, keywords, and competitors; utilizing data-driven insights to revise the company's keywords. The transition from "Digital drum" to "Electronic drum" significantly boosted click-through rates and search rankings, enhancing the company's SEO and increased sales by 20%. Show less

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  TDCX

  Oct 2020 - Apr 2022

  Marketing Expert @ Facebook

  -Cold Calling advertisers from Oceania and SEA markets to share with them tips and market/industry insights on how to improve their ads so that they can get better results for the budget they are spending -Able to do data entry after each call and get an overall QA score of average 92.5 %-To coach and guide newcomers even after working hours, with not just technical skills but soft skills as well, resulting in them hitting the targets for the quarter -Not just focusing on Facebook ads, but overall marketing plans which include partly Google, SEO, and ads creative, resulted in advertisers being able to grow and expand their business from a home base into distribution around the Australian market Show less

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  Tripadvisor

  May 2022 - Sept 2023

  Senior Lead APAC Business Development

  -Awarded top newcomer for exceeding targets in the first quarter upon joining. Ranked top 2 sales out of a team of 20, with the highest achievement at 187% of the target over a period of 1.5 years.-Maintained 80%-95% accuracy in weekly forecasts, leading to consistently achieving and exceeding quarterly targets for 5 out of 6 quarters.-Achieved an 18x upsell by offering customized products to inbound and outbound prospects.-Created competitor analysis and trained the SMB team on Facebook advertising which enhanced the team's ability to address challenging social media inquiries, leading to increased sales. Notably, a $100,000 contract was secured with a major property chain in Indonesia.-Coach and mentor junior team members in pitching skills, refining discovery questions, and overcoming objections, resulting in meeting quarterly sales targets.-Introduced innovative methods to engage potential customers and deliver product demonstrations, by using diverse prioritization techniques, recorded demos, and webinars. These strategic changes not only improved time efficiency but also enabled the team to focus on engaging higher-value clientele. Show less

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  Azgo

  Feb 2024 - now

  Business Development Director