Julius Kompas

Experience

• 

  YO! Sushi

  Mar 2006 - Oct 2006

  Waiter

  • Working as waiter and delivery driver in center of London • Occasionally supervisor's backup

• 

  Soitron

  Apr 2007 - Dec 2010

  • Measuring of team quality• Technical & Process point of contact within the team• Dealing with complaints, improving customer satisfaction• Improvement suggestion/implementation• Collecting of employees evaluation• Trainer of technical and process trainings • Providing 24/7 Database/Application support for EMEA/US customers• Working in SAP, Oracle, MSSQL, SAPDB, DB2 environments• Graduated to Senior on May 2009 • Providing 24/7 Unix support for EMEA customers

  • Technical Quality Lead - SAP 2nd line support

    Jun 2009 - Dec 2010

  • SAP 2nd line engineer

    May 2008 - Jun 2009

  • Unix 1st line engineer

    Apr 2007 - May 2008
• 

  HP

  Jan 2010 - Sept 2013

  • Manage of 24x7 team of ~50 employees providing outsourcing services (SAP+DB) for worldwide customers• Accountable for Involved in team and site quality improvements• Drive projects:- new customer accounts to our team- moving customer to other HP team with proper handover• Accountable for:- measuring, evaluating, improving of team quality, customer satisfaction and take corrective actions when necessary- collecting team performance values for employees feedbacks- team meetings, owner of all documentation- trainer of technical and process trainings - whole administrative tasks within the team (vacations, overtimes, attendance) • Participate on people evaluating, testing, promoting• Participate in hiring interviews Show less

  • Team Leader - SAP 2nd line support

    Jul 2011 - Sept 2013

  • Technical Quality Lead - SAP 2nd line support

    Jan 2010 - Jul 2011
• 

  Hewlett Packard Enterprise

  Sept 2013 - Mar 2017

  Manager - SAP 2nd line support

  Manage of 24x7 team of ~60 employees providing outsourcing services (SAP+DB) for worldwide customers• Directly responsible for 25 employees• Accountable for team and site quality improvements• Drive projects:- new customer accounts to our team- moving customer to other HP team with proper handover• Accountable for:- evaluating, improving of team quality- customer satisfaction- collecting team performance values for employees feedbacks- team meetings, owner of all documentation- trainer of technical and process trainings • Evaluating of team members, testing, promoting• Hiring of new team members Show less

• 

  DXC Technology

  Apr 2017 - Jul 2018

  Service Delivery Manager of SAP (L1&L2)

  Service Delivery Manager (BTS)- led operation teams 1st and 2nd level support- SAP + DB support for worldwide customers- accountable for team quality, KPI's, improvements- onboarding new customers- coaching and mentoringGlobal Automation Leader- led multi national team that provided automation solution in SAP/DB environment

• 

  Swiss Re

  Aug 2018 - Oct 2023

  Leading international team responsible for Identity and Access Management operational support for interal (Swiss-Re) and external (customer) identities.

  • Head of Access Product Operations (IAM)

    Apr 2022 - Oct 2023

  • Head of User Access Operations (IAM)

    Aug 2018 - Mar 2022
• 

  Kanadevia Inova Slovensko (former Hitachi Zosen Inova Slovakia)

  Oct 2023 - now

  Operational ownership of an IT application: - incident & problem management - financial budgeting contract management - vendor management - security managementSingle point of contact for business stakeholdersManaging small technical projects

  • IT Security Operations Specialist

    Feb 2025 - now

  • Senior Application Consultant

    Oct 2023 - Feb 2025