Ajay Mandlik

Experience

• 

  Tata communication Ltd. dighi

  Aug 2015 - Nov 2018

  Associate Engineer

  Providing first level support,management & monitoring of ILL,VPN Services issue of TCL nationwide network.*To book major and minor ticket regarding (link down,packet drops,link flapping,minor packet drops) of Wireless last mile like (TTSL ,SIFY,TIKONA,TATANET,Samapark,Hughes etc. ).*Various different ways to book ticket like on (mail,call,portal).*Update data regarding all ticket booked.*Maintain records in excel sheet.*Take follow up with last mile engineer visit at customer and BTS site to resolve issue.*Do basic troubleshooting with customer.*Act as a service annsurance owner & directing all concerned teams to right actions for immediate restoration of service.*Link confirmation with local customer or NOC.*Closing of ticket.*Send escalation mail to different level if proper update not got through responsible team.*Check the link by ping the WAN IP of customer end on putty software.*Hands on troubleshooting of network devices (Router,Switches ,LAN,WAN,POE,RF Devices etc) Show less

• 

  IOPEX Technologies

  May 2019 - May 2022

  • Virtualization Specialist

    Feb 2022 - May 2022

  • Sr.System Engineer

    Aug 2021 - Feb 2022

  • System Engineer(Palo Alto)

    May 2019 - Aug 2021
• 

  HCLTech

  May 2022 - now

  Associate Consultant