Manivannan P

Experience

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  Customer First

  Jun 2005 - Dec 2006

  CUSTOMER CARE EXECUTIVE

  ResponsibilitiesWorked in Hutch Customer Care Providing On call customer support for HUTCH mobile customers.

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  PIONEER INFOTECH

  Jan 2007 - Apr 2010

  SENIOR TELESALES OFFICER

  Responsibilities.Worked in UK Customer care providing On-call customer support for international business users to invest in US Stock market.

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  COGNIZANT TECHNOLOGY SOLUTIONS

  May 2010 - Oct 2015

  Junior Executive

  Responsibilities * Worked in tools for processing the Request of number portability in UVERSE - AT&T. ; * Monitoring all processes and assigning work to all teams in AT&T. ; * Resolving Queries like technical issues, we work in all tools as (Back Office Support-Voice Order Management). ; * Handling Smart chats directly from On-shore Technicians of AT&T. ; * Validating the VISA and travel requests as a part of Immigration/Global Mobility team and providing necessary approvals. ; * Attending calls and providing solutions to clarify on traveler queries on priority. ; * Providing back-end support to the internal corporate employees to resolve issues like POE Letters, Deputation letters and Payroll Transfers. ; * Processing LCA for H1 travelers and providing forex updates. ; * Routing and escalating the queries to the concerned teams on time. ; * As a part of Customer Support Team, involved in capturing and reporting on all Customer Service measurements, production, and turnaround time metrics. ; * Ensuring Customer Service follow-up methods and procedures are complete and meet time standards. Creating efficient methods to provide feedback and Quality Assurance on identified errors. Initiating and implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. ; * Providing back-up support to other group/team members in the performance of job duties as required. ; * Maintaining detailed call activity reports and provides them on a regular basis. ; * Supervising other teams and sending reports periodically. Show less

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  Rogers Communications

  Sept 2017 - now

  Technical Analyst