Dhiraj Wanchoo

Experience

• 

  Chinar Software India Pvt Ltd

  Aug 1998 - Dec 1999

  Senior System Engineer
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  SNS Technologies

  Jan 1999 - Jan 2001

  Manager Network Operations
• 

  GECIS

  Dec 2001 - Sept 2003

  Senior Network Engineer
• 

  Wipro

  Sept 2003 - now

  IT Service Delivery, Transition, Transformation and business growth for Cloud & Infrastructure services in Germany & Austria sector- P&L responsibility for the sector- Service Delivery, Transition & Transformation in the sector. - Building & Managing a global Team- Building partner ecosystem for effective service delivery- Collaboration with OEMs and service providers to build a service delivery ecosystem Program Director of the Global Oil & Gas account I manage P & L of the account and overall responsibility for the account. - End to end responsibility of the account service delivery, service transition & transformation, and continuous service improvement, Automation ETC- Customer stakeholder management, - Building and nurturing a global team. Onboarding, training and talent retention responsibility Global Program Management & service delivery leadership for a fortune 500 Swiss based manufacturing client with operations in 108 countries. - Managed workplace services delivery. Building & managing global teams. - CSAT and continuous Service Improvement responsibilities. - Stakeholder management- Contract & commercial negotiation & Supplier Management: Direct staff of IT professionals based in different countries and responsible for tracking key indicators, measuring organizational performance and delivering IT services across Europe & Africa for more than 8000 IT professionals. Achieved success and recognition on multiple projects by collaborating across functions. Track record of having established high performance teams with excellent levels of retention and loyalty. Strategy and road map for future networks and IT security infrastructure of Wipro across 140,000 user base and 200+ locations.- Planned and enhanced the Global WAN network comprising of about 200 locations including capacity management of global LAN & WAN- Accomplished successful enterprise roll out of Network monitoring & management tool, SIEM solution, Next Gen Firewall and WAN Optimization Solution etc- Researched and Evaluated new technologies and IT services. Head of IT operations & service delivery for Bangalore locations. Managing team of 300+ engineers providing IT services to 32000+ users and 200+ customer offshore delivery centres

  • General Manager & Sector Delivery Head - Germany & Austria

    Mar 2022 - now

  • Global Program Director - Cloud & Infrastructure Services

    May 2018 - Mar 2022

  • Global Program Manager & Service Delivery Head

    Mar 2015 - May 2018

  • Head of IT - Europe, Middle East & Africa

    Apr 2011 - Jun 2015

  • Head Network & Security Initiatives

    Jun 2009 - Jun 2011

  • Head IT Operations - Bangalore

    Jun 2005 - Jun 2009

  • Manager Network

    Sept 2003 - Jun 2005