Michael Puckett

Experience

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  InReach NC

  Jan 2000 - now

  Director Of Community Outreach

  Responsible for the oversight, operations, and development of an array of services that cater to more than 135 customers with intellectual and developmental disabilities and their families.Train department middle management on the latest techniques, methodologies, and competencies in the field.Develop quality improvement strategies and perform quality assurance measures designed to support our agency’s strategic action plan for company growth.Ensure operations comply with Medicaid guidelines, state documentation and record maintenance rules and accrediting body outcomes. Manage a department budget of 3 million plus in revenue.Facilitates screening and assessments for new customers and their families to ensure proper placement.Develop surveys to improve systems, services, and supports that allow for the implementation of solutions based on that feedback.Coordinate strategies and implement marketing concepts that have produced a growth in revenue, total customers served, and the ability to serve more customers state-wide.Coordinates with internal and external committees to ensure rights and risk management concerns are observed and best practices are considered as the services and supports change for the population we serve Show less